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Vacancy title:
Agency Service Officer
[Type: FULL_TIME, Industry: Professional Services, Category: Business Operations, Customer Service, Admin & Office]
Jobs at:
Jubilee Insurance
Deadline of this Job:
Wednesday, May 13 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, May 8 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
Role Purpose
The role holder will be responsible for providing comprehensive operational, administrative and servicing support to the agency distribution channel. The role ensures efficient onboarding, accurate data management, seamless commission processing, regulatory compliance and effective resolution of agent queries. The position plays a critical role in enhancing agent experience, improving operational efficiency and supporting the growth, productivity and retention of the agency force in line with the organization’s strategic objectives
Academic Background & Relevant Qualifications
Bachelor’s degree in Business Administration, Insurance, Finance, or a related field
Professional insurance qualification (e.g., COP, IIK, ACII or equivalent) will be an added advantage
Proficiency in Microsoft Office Suite (especially Excel) and familiarity with insurance/agency management systems.
Minimum of 1–2 years’ experience in insurance operations, agency administration, or financial services
Prior experience supporting agency or distribution channels will be a strong advantage
Experience in commission processing, data management, or customer/agent servicing roles
Exposure to regulatory requirements within the insurance industry is preferred
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
If you are qualified and seeking an exciting new challenge, please apply via uoting the Job Reference Number and Position by 13th May 2026.
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