Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. 

Responsibilities or duties

Lead the support, administration, and maintenance of card issuing and acquiring systems, ensuring high availability, security, performance, and compliance of payment card platforms. Support the operational delivery of digital payment channels including ATM, POS, agency banking, merchant services, e-commerce, QR, and mobile wallets. Manage system upgrades, integrations, and product implementations whilst collaborating with business, technology, vendors, risk, and operations teams to deliver stable, customer-focused digital channel services.

The role will provide technical leadership and coaching to junior specialists and application support teams, guiding them in incident resolution, root cause analysis, operational best practice, knowledge sharing, and continuous improvement

Qualifications or requirements 

Field of Study:

• First Degree in Information Technology, Computer Science, Engineering, or related technical field
• Preferred Certifications - ITIL, PCI DSS, ISO 27001 or payment industry certifications are desirable (VISA and Mastercard).
• CISSP and CISM (added advantage).

Experience needed

Minimum of 5–7 years of experience supporting card issuing and/or acquiring systems in a banking or payment services environment

Demonstrated experience with card management systems, payment switches, or payment processing platforms - Strong understanding of card payment processing and transaction flows

Proficiency with SQL databases and the ability to write queries for troubleshooting and reporting - Knowledge of Windows and/or Linux server environments

Familiarity with APIs, web services, and system integration technologies

Banking or payment services experience: Industry certifications such as ITIL, PCI DSS, ISO 27001, or payment industry certifications (VISA and Mastercard)

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Behavioural Competencies:

• Developing Expertise
• Generating Ideas
• Managing Tasks
• Producing Output
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Card issuing and acquiring platforms
• Payment switches and transaction routing
• EMV chip card technology
• ISO 8583 messaging standards
• PCI DSS compliance
• ATM and POS transaction processing
• Card personalization processes
• Fraud monitoring and transaction analysis
• SQL Server, Oracle, or PostgreSQL databases
• REST/SOAP APIs
• HSM Administration
• Cryptographic Key Management

• Lead the support, administration, and maintenance of card issuing and acquiring systems, ensuring high availability, security, performance, and compliance of payment card platforms.
• Support the operational delivery of digital payment channels including ATM, POS, agency banking, merchant services, e-commerce, QR, and mobile wallets.
• Manage system upgrades, integrations, and product implementations whilst collaborating with business, technology, vendors, risk, and operations teams to deliver stable, customer-focused digital channel services.
• Provide technical leadership and coaching to junior specialists and application support teams, guiding them in incident resolution, root cause analysis, operational best practice, knowledge sharing, and continuous improvement.

• Card issuing and acquiring platforms
• Payment switches and transaction routing
• EMV chip card technology
• ISO 8583 messaging standards
• PCI DSS compliance
• ATM and POS transaction processing
• Card personalization processes
• Fraud monitoring and transaction analysis
• SQL Server, Oracle, or PostgreSQL databases
• REST/SOAP APIs
• HSM Administration
• Cryptographic Key Management
• SQL databases
• Windows and/or Linux server environments
• APIs, web services, and system integration technologies

• First Degree in Information Technology, Computer Science, Engineering, or related technical field
• ITIL, PCI DSS, ISO 27001 or payment industry certifications are desirable (VISA and Mastercard).
• CISSP and CISM (added advantage).