About the Role

As an Application Production Support Analyst, you will be responsible for ensuring the reliability and availability of our applications. You will troubleshoot and resolve issues, perform regular maintenance, and collaborate with development teams to improve application performance, reliability and stability.

Responsibilities

Job Accountabilities

• Monitor and maintain the health of production applications
• Identify and troubleshoot application issues and incidents
• Perform regular maintenance tasks, including patching and updates
• Collaborate with development teams to enhance application performance
• Document and track incident resolutions and improvements
• Participate in on shift rotation for after-hours support
• Participate in on-call rotation for after-hours support
• Ensure proper and detailed analysis / troubleshooting done for each incident / request

Qualifications

Functional Skills

• Strong experience in Banking and Financial Services domain.
• In-depth understanding of Acquiring and Issuing business models.
• Solid knowledge of Payments ecosystems and Card Management Systems, including transaction flows, tokenization, and compliance standards.

Technical Skills

Database & SQL:

• Proficient in SQL for querying, data analysis, and troubleshooting.
• Hands-on experience with Oracle, Microsoft SQL Server, and PostgreSQL databases.
• Skilled in performance tuning, query optimization, and data integrity checks.

Programming & Scripting:

• Working knowledge of Java, .NET, Python, and PowerShell for automation and debugging.
• Familiar with Oracle GoldenGate for replication and data synchronization.
• Experience with reporting tools such as QlikView/QlikSense and Talend for ETL and reporting development.
• Proficient in Shell scripting and command-line troubleshooting for automation and system maintenance.
• Experience with TIBCO Middleware an added advantage.

Operating Systems:

• Strong familiarity with Windows, Linux, and Solaris environments.

Application Lifecycle Management:

• Understanding of deployment processes, patching, version control, and disaster recovery planning.
• Experience with Jira, Git, and Bitbucket for issue tracking and source control.

Monitoring & Incident Management:

• Skilled in interpreting application logs, performance metrics, and conducting root cause analysis.
• Experience in capacity planning, incident resolution, and proactive monitoring to ensure high availability.
• Knowledge of ITIL framework and experience in managing incidents, problems, and changes in compliance with SLAs

• Monitor and maintain the health of production applications
• Identify and troubleshoot application issues and incidents
• Perform regular maintenance tasks, including patching and updates
• Collaborate with development teams to enhance application performance
• Document and track incident resolutions and improvements
• Participate in on shift rotation for after-hours support
• Participate in on-call rotation for after-hours support
• Ensure proper and detailed analysis / troubleshooting done for each incident / request

• Strong experience in Banking and Financial Services domain.
• In-depth understanding of Acquiring and Issuing business models.
• Solid knowledge of Payments ecosystems and Card Management Systems, including transaction flows, tokenization, and compliance standards.
• Proficient in SQL for querying, data analysis, and troubleshooting.
• Hands-on experience with Oracle, Microsoft SQL Server, and PostgreSQL databases.
• Skilled in performance tuning, query optimization, and data integrity checks.
• Working knowledge of Java, .NET, Python, and PowerShell for automation and debugging.
• Familiar with Oracle GoldenGate for replication and data synchronization.
• Experience with reporting tools such as QlikView/QlikSense and Talend for ETL and reporting development.
• Proficient in Shell scripting and command-line troubleshooting for automation and system maintenance.
• Experience with TIBCO Middleware an added advantage.
• Strong familiarity with Windows, Linux, and Solaris environments.
• Understanding of deployment processes, patching, version control, and disaster recovery planning.
• Experience with Jira, Git, and Bitbucket for issue tracking and source control.
• Skilled in interpreting application logs, performance metrics, and conducting root cause analysis.
• Experience in capacity planning, incident resolution, and proactive monitoring to ensure high availability.
• Knowledge of ITIL framework and experience in managing incidents, problems, and changes in compliance with SLAs

• Strong experience in Banking and Financial Services domain.
• In-depth understanding of Acquiring and Issuing business models.
• Solid knowledge of Payments ecosystems and Card Management Systems, including transaction flows, tokenization, and compliance standards.
• Proficient in SQL for querying, data analysis, and troubleshooting.
• Hands-on experience with Oracle, Microsoft SQL Server, and PostgreSQL databases.
• Skilled in performance tuning, query optimization, and data integrity checks.
• Working knowledge of Java, .NET, Python, and PowerShell for automation and debugging.
• Familiar with Oracle GoldenGate for replication and data synchronization.
• Experience with reporting tools such as QlikView/QlikSense and Talend for ETL and reporting development.
• Proficient in Shell scripting and command-line troubleshooting for automation and system maintenance.
• Experience with TIBCO Middleware an added advantage.
• Strong familiarity with Windows, Linux, and Solaris environments.
• Understanding of deployment processes, patching, version control, and disaster recovery planning.
• Experience with Jira, Git, and Bitbucket for issue tracking and source control.
• Skilled in interpreting application logs, performance metrics, and conducting root cause analysis.
• Experience in capacity planning, incident resolution, and proactive monitoring to ensure high availability.
• Knowledge of ITIL framework and experience in managing incidents, problems, and changes in compliance with SLAs