Vacancy title:
Area Collections Executive

[Type: FULL_TIME, Industry: Professional Services, Category: Accounting & Finance]

Jobs at:
Sun King (Formerly Greenlight Planet)

Deadline of this Job:
Saturday, July 5 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Thursday, June 26 2025, Base Salary: Not Disclosed

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JOB DETAILS:

About the role:

• The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.

What you would be expected to do:

• Convert delinquent accounts to current customers through overdue client visits and performing collection calls.
• Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.
• Identification, reporting and investigation of suspected Fraud or tampering cases.
• Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.
• Training field Agents on the key Risk processes including various collection techniques, repossession etc.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Examining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

You might be a strong candidate if you:

• Hold a bachelor's Degree preferably a Criminology related course 
• Have at least 2 years of experience preferably in the Collections or Fraud Identification & Investigation
• Possess credit management Experience in a MFI/Bank/Fintech/PAYGO company (added advantage).
• Demonstrate excellent people relations skills.
• Exhibit fraud detection & Investigation skills.
• Show attention to detail.
• Possess advanced excel skills.
• Have problem-solving abilities.
• Display good communication and presentation skills.
• Have good planning and Organization skills.  
• Possess previous work experience in Field collections (added advantage).

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Click here to apply

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