Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...

Key Responsibilities

Immigration Support

• Assist in providing AKDN agencies with necessary information and collaborate with HR business partners to verify the authenticity of paperwork and supporting documents for all immigration related requests.
• Prepare and submit immigration applications through the eFNS portal, including work permits, special passes, dependent passes, re- entry passes, alien registration, and student and internship pass ensuring accuracy and efficiency.
• Maintain records of Immigration statuses for all expatriate staff and their dependents
• Liaise with relevant authorities and departments to ensure timely processing of immigration applications.
• Accompany expatriate staff and their dependents for alien registration exercise.
• Provide administrative support in maintaining compliance with immigration regulations and internal policies.
• Assist in facilitating payment of permits and passes and execution of security bonds for AKU/AKUH expatriate staff/dependents.
• Ensure timely circulation of all invoices from the Department of Immigration and Citizen Services to all relevant stakeholders (AKDN agencies) for processing of payments and security bonds.
• Support and assist in travel, accommodation, and protocol as and when required.

Housing Services Assistance

• Support in sourcing and securing housing accommodation for expatriate staff
• Assist in coordinating housing tours and facilitating the relocation process for new staff members.
• Maintain records of lease agreements and ensure timely processing of rental payments, utility, and service charge fees.
• Collaborate with the Legal department to ensure proper execution of lease agreements.

Guest House Management Support

• Assist in managing guest house bookings and ensuring accommodation meets the required standards.
• Coordinate with the housekeeping staff to maintain cleanliness and orderliness of guest house facilities.
• Monitor utility usage and assist in processing payments for services such as water, electricity and other utility services.
• Maintain records of guest house usage and assist in preparing reports as required.

Medical Insurance Administration

• Assist in the administration of medical insurance for expatriate staff
• Coordinate with the Finance department to ensure timely processing of insurance premiums and claims.
• Dispatch and maintain records of insurance coverage and assist staff with related inquiries.

Stock Inventory

• Assist in monitoring and maintaining inventory levels for office supplies and guest house necessities
• Coordinate with PSCMD to ensure timely ordering and delivery of required items.

Qualifications and Skills Requirements

• Diploma in Business Administration, Law, International Relations, Human Resources or equivalent from a recognized University. A degree will be an added advantage.
• 3 years’ experience in administering and supporting immigration processes.
• Indepth knowledge of navigating the EFNS portal with thorough understanding of the immigration laws and regulations
• Previous experience in AKDN entities is an added advantage
• Ability to work independently and as part of a team
• Self-motivated person with excellent People skills as well as excellent customer care skills
• Ability to meet strict deadlines
• Ability to manage outside duties and balance desk requirements
• Commitment to confidentiality
• Proficiency in ticketing booking system
• Ability to work independently and as part of a team
• Be able to handle pressure and take criticism positively
• Good communication, customer care and people skills
• Self-motivated person who is flexible and approachable.

• Assist in providing AKDN agencies with necessary information and collaborate with HR business partners to verify the authenticity of paperwork and supporting documents for all immigration related requests.
• Prepare and submit immigration applications through the eFNS portal, including work permits, special passes, dependent passes, re- entry passes, alien registration, and student and internship pass ensuring accuracy and efficiency.
• Maintain records of Immigration statuses for all expatriate staff and their dependents
• Liaise with relevant authorities and departments to ensure timely processing of immigration applications.
• Accompany expatriate staff and their dependents for alien registration exercise.
• Provide administrative support in maintaining compliance with immigration regulations and internal policies.
• Assist in facilitating payment of permits and passes and execution of security bonds for AKU/AKUH expatriate staff/dependents.
• Ensure timely circulation of all invoices from the Department of Immigration and Citizen Services to all relevant stakeholders (AKDN agencies) for processing of payments and security bonds.
• Support and assist in travel, accommodation, and protocol as and when required.
• Support in sourcing and securing housing accommodation for expatriate staff
• Assist in coordinating housing tours and facilitating the relocation process for new staff members.
• Maintain records of lease agreements and ensure timely processing of rental payments, utility, and service charge fees.
• Collaborate with the Legal department to ensure proper execution of lease agreements.
• Assist in managing guest house bookings and ensuring accommodation meets the required standards.
• Coordinate with the housekeeping staff to maintain cleanliness and orderliness of guest house facilities.
• Monitor utility usage and assist in processing payments for services such as water, electricity and other utility services.
• Maintain records of guest house usage and assist in preparing reports as required.
• Assist in the administration of medical insurance for expatriate staff
• Coordinate with the Finance department to ensure timely processing of insurance premiums and claims.
• Dispatch and maintain records of insurance coverage and assist staff with related inquiries.
• Assist in monitoring and maintaining inventory levels for office supplies and guest house necessities
• Coordinate with PSCMD to ensure timely ordering and delivery of required items.

• Ability to work independently and as part of a team
• Self-motivated person with excellent People skills as well as excellent customer care skills
• Ability to meet strict deadlines
• Ability to manage outside duties and balance desk requirements
• Commitment to confidentiality
• Proficiency in ticketing booking system
• Ability to work independently and as part of a team
• Be able to handle pressure and take criticism positively
• Good communication, customer care and people skills
• Self-motivated person who is flexible and approachable.

• Diploma in Business Administration, Law, International Relations, Human Resources or equivalent from a recognized University. A degree will be an added advantage.
• 3 years’ experience in administering and supporting immigration processes.
• Indepth knowledge of navigating the EFNS portal with thorough understanding of the immigration laws and regulations
• Previous experience in AKDN entities is an added advantage