Background

Turnkey Africa is a leading Pan-African insurance technology and services provider. We develop, supply and manage end-to-end insurance business software solutions and services for the insurance industry. Turnkey’s flagship product, TurnQuest Insurance Suite, is one of the most dynamic products in the market providing a comprehensive and integrated set of a...

Role Purpose

Support the Account Management function by ensuring strong administrative coordination, client follow-up discipline, governance preparation, reporting accuracy, collections tracking, renewal visibility, and account-management process execution.

This role exists to improve operational efficiency within the Account Management team by ensuring account information is current, actions are followed through, client meetings are coordinated, and reporting remains accurate and timely.

The Assistant Account Manager serves as the operational backbone of the Account Management function, allowing the Account Management Lead to focus on client relationships, escalations, retention, and commercial outcomes.

Reports To

Account Management Lead

Key Interfaces

Account Management Lead

Strategic Account & Growth Lead

Finance

Product

Delivery / PSM

Support

Client stakeholders (where required)

Why This Role Matters

As the client base grows, Account Management requires strong operational support to maintain governance cadence, reporting accuracy, collections visibility, renewal tracking, and follow-up discipline.

This role improves consistency, responsiveness, and execution quality across the account portfolio.

Key Responsibilities

Account Administration & Coordination

Maintain account-management trackers and account records.

Update account-health reports and dashboards.

Maintain client contact and stakeholder records.

Ensure account documentation remains current and accessible.

Governance & Meeting Coordination

Schedule governance meetings, service reviews, and client check-ins.

Prepare meeting packs, agendas, and supporting documentation.

Capture meeting minutes and action items.

Track action completion and escalate overdue items.

Reporting & Visibility

Prepare weekly and monthly account-management reports.

Maintain escalation, risk, and renewal trackers.

Produce account-health summaries for leadership review.

Support account-review preparation and reporting.

Collections & Renewal Support

Track outstanding invoices and collections status.

Coordinate payment follow-ups with Finance and Account Management.

Maintain renewal calendars and renewal-readiness trackers.

Escalate overdue collections and renewal risks.

Client Communication Support

Coordinate routine client communications.

Follow up on outstanding actions and client requests.

Track response commitments and delivery dates.

Support onboarding and transition communications.

Commercial Support

Track smaller upsell opportunities and account-growth activities.

Maintain opportunity trackers and supporting documentation.

Assist with proposal coordination for smaller commercial opportunities.

Escalate larger commercial opportunities to the Account Management Lead.

What the Role Owns

Account-management administration

Governance coordination

Meeting preparation and documentation

Action-tracking discipline

Collections and renewal tracking

Account reporting and visibility

CRM and tracker hygiene

Client follow-up coordination

What the Role Does Not Own

Client escalation ownership

Strategic account decisions

Major commercial negotiations

Revenue target ownership

Strategic opportunity management

Executive stakeholder management

Delivery management

Key Outputs / Deliverables

Weekly account-health report

Governance calendar

Action tracker

Escalation tracker

Renewal tracker

Collections tracker

Meeting minutes and action logs

Client contact register

Account dashboard updates

Monthly operational summary

Required Skills / Competencies

Strong organizational skills

High attention to detail

Excellent written communication

Strong follow-up discipline

Good stakeholder coordination ability

Proficiency in CRM and reporting tools

Strong administration and documentation skills

Ability to manage multiple priorities simultaneously

Financial and collections awareness

Process-oriented mindset

What Good Looks Like

Reports are accurate and always up to date.

Governance meetings are prepared and executed smoothly.

Actions are tracked and closed on time.

Collections and renewals are highly visible.

Account managers spend less time on administration.

Client requests and commitments are followed through consistently.

Leadership has reliable visibility into account performance.

Common Failure Modes

Poor tracker hygiene.

Incomplete reporting.

Missed follow-ups.

Weak meeting preparation.

Inaccurate account records.

Delayed escalation of overdue actions.

Poor collections visibility.

Inconsistent renewal tracking.

• Maintain account-management trackers and account records.
• Update account-health reports and dashboards.
• Maintain client contact and stakeholder records.
• Ensure account documentation remains current and accessible.
• Schedule governance meetings, service reviews, and client check-ins.
• Prepare meeting packs, agendas, and supporting documentation.
• Capture meeting minutes and action items.
• Track action completion and escalate overdue items.
• Prepare weekly and monthly account-management reports.
• Maintain escalation, risk, and renewal trackers.
• Produce account-health summaries for leadership review.
• Support account-review preparation and reporting.
• Track outstanding invoices and collections status.
• Coordinate payment follow-ups with Finance and Account Management.
• Maintain renewal calendars and renewal-readiness trackers.
• Escalate overdue collections and renewal risks.
• Coordinate routine client communications.
• Follow up on outstanding actions and client requests.
• Track response commitments and delivery dates.
• Support onboarding and transition communications.
• Track smaller upsell opportunities and account-growth activities.
• Maintain opportunity trackers and supporting documentation.
• Assist with proposal coordination for smaller commercial opportunities.
• Escalate larger commercial opportunities to the Account Management Lead.

• Strong organizational skills
• High attention to detail
• Excellent written communication
• Strong follow-up discipline
• Good stakeholder coordination ability
• Proficiency in CRM and reporting tools
• Strong administration and documentation skills
• Ability to manage multiple priorities simultaneously
• Financial and collections awareness
• Process-oriented mindset

• BA/BSc/HND