Background

Caritas Microfinance Bank is a licensed microfinance bank regulated by Central Bank of Kenya. Caritas MFB offers a full range of innovative and customized financial services with a special focus on the unbanked and underbanked. Its headquarters are located in the Nairobi CBD. Caritas MFB was formed to provide affordable, innovative and customized financia...

The Job holder is primarily responsible for the growth of the Bancassurance Business in allocated branches by bringing in new business and sustaining existing business in line with Bancassurance growth strategy

Key Responsibilities

• Sales and support of insurance at the branch level which entails cross-selling insurance products, consumer awareness/ customers’ sensitization initiatives, processing insurance transactions within defined terms and conditions, supporting clients with claims advise and documentation.
• Provide Competitive Quotations: Deliver accurate and competitive quotationspromptly at the branch and prospective clients for all product lines.
• Conduct Product Training: Conduct continuous bancassurance product training to branch and prospective clients.
• Ensure business high retention rates through active monitoring and support renewal engagements on a timely basis particularly for high ticket clients.
• Ensure clients whose claims are being processed are kept abreast of the progress of their claims.
• Develop good working relationships with various branch departments, working closely Relationship officers & Credit analysts to generate insurance business and leads through their customers.
• Ensure customer inquiries are resolved promptly as per laid down policies and procedures.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• A degree in a Business-related field from a recognized university.
• COP or any other professional qualification in Insurance
• Good planning and organization skills with the ability to deliver effectively under strict deadlines.
• Excellent communication, presentation, and customer service skills.
• Good knowledge of general insurance products and working knowledge of life insurance.
• A creative, proactive, passionate, and innovative individual with a passion for excellent results.
• At least 2 year experience in selling Bancassurance or Insurance related products.

• Sales and support of insurance at the branch level which entails cross-selling insurance products, consumer awareness/ customers’ sensitization initiatives, processing insurance transactions within defined terms and conditions, supporting clients with claims advise and documentation.
• Provide Competitive Quotations: Deliver accurate and competitive quotationspromptly at the branch and prospective clients for all product lines.
• Conduct Product Training: Conduct continuous bancassurance product training to branch and prospective clients.
• Ensure business high retention rates through active monitoring and support renewal engagements on a timely basis particularly for high ticket clients.
• Ensure clients whose claims are being processed are kept abreast of the progress of their claims.
• Develop good working relationships with various branch departments, working closely Relationship officers & Credit analysts to generate insurance business and leads through their customers.
• Ensure customer inquiries are resolved promptly as per laid down policies and procedures.

• Good planning and organization skills
• Excellent communication skills
• Excellent presentation skills
• Excellent customer service skills
• Good knowledge of general insurance products
• Working knowledge of life insurance
• Creative
• Proactive
• Passionate
• Innovative

• A degree in a Business-related field from a recognized university.
• COP or any other professional qualification in Insurance