Assistant Claims Officer
2025-07-10T09:00:16+00:00
APA Life Assurance Company Ltd
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https://www.apainsurance.org/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Insurance
Finance, Insurance & Real Estate
2025-07-17T17:00:00+00:00
Kenya
8
KEY PRIMARY RESPONSIBILITIES
- Processing and paying of all non-risk Individual Life claims as and when they are due. Both New and Old Book. (Full and Partial Maturities, loans, cancellations, refunds, surrenders)
- Maintain and reconcile records of payments made to clients in liaison with the finance function. Both New and Old Book
- Addressing enquiries and giving feedback to clients within the timelines as stipulated in the Service Charter and/or SLAs signed with respective clients through all means available.
- Maintaining constant engagement and follow up with clients on pending payments to ensure that they are paid.
- Proactively work with team members to effect stop orders on matured, cancelled and surrendered policies.
- Prepare weekly and monthly reports on payments made, pending payments and claims activity
- Proactively maintain claims data to identify trends, gaps, risks and opportunities and share them with the team; use the insights to build innovative ways to improve APA Life claims experience.
- Identify opportunities and make recommendations to management to improve claims operational processes and practices.
- Any other duties/tasks as assigned by the company from time to time
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in Business related field / Insurance or an equivalent.
JOB SKILLS AND REQUIREMENTS
- Accounting skills
- Excellent interpersonal and communication skills
- A strong team player
- Strong in reviews, analysis and reporting
- Customer focused with strong attention to detail
- Demonstrated ability to take initiatives and be resourceful
- Strong administrative and organisational skills
- Demonstrated time management skills and ability to manage multiple priorities within set TATs
- Tech savvy – able to find new and exciting ways to use technology to improve service delivery
PROFESSIONAL QUALIFICATIONS
- Attained or progress in relevant qualification CPA/ACII/AIIK/LOMA is an added advantage
EXPERIENCE
- 1-year relevant experience
Processing and paying of all non-risk Individual Life claims as and when they are due. Both New and Old Book. (Full and Partial Maturities, loans, cancellations, refunds, surrenders) Maintain and reconcile records of payments made to clients in liaison with the finance function. Both New and Old Book Addressing enquiries and giving feedback to clients within the timelines as stipulated in the Service Charter and/or SLAs signed with respective clients through all means available. Maintaining constant engagement and follow up with clients on pending payments to ensure that they are paid. Proactively work with team members to effect stop orders on matured, cancelled and surrendered policies. Prepare weekly and monthly reports on payments made, pending payments and claims activity Proactively maintain claims data to identify trends, gaps, risks and opportunities and share them with the team; use the insights to build innovative ways to improve APA Life claims experience. Identify opportunities and make recommendations to management to improve claims operational processes and practices. Any other duties/tasks as assigned by the company from time to time
Accounting skills Excellent interpersonal and communication skills A strong team player Strong in reviews, analysis and reporting Customer focused with strong attention to detail Demonstrated ability to take initiatives and be resourceful Strong administrative and organisational skills Demonstrated time management skills and ability to manage multiple priorities within set TATs Tech savvy – able to find new and exciting ways to use technology to improve service delivery
Bachelor’s degree in Business related field / Insurance or an equivalent. Attained or progress in relevant qualification CPA/ACII/AIIK/LOMA is an added advantage EXPERIENCE 1-year relevant experience
JOB-686f81203a3a1
Vacancy title:
Assistant Claims Officer
[Type: FULL_TIME, Industry: Insurance, Category: Finance, Insurance & Real Estate]
Jobs at:
APA Life Assurance Company Ltd
Deadline of this Job:
Thursday, July 17 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Thursday, July 10 2025, Base Salary: Not Disclosed
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JOB DETAILS:
KEY PRIMARY RESPONSIBILITIES
- Processing and paying of all non-risk Individual Life claims as and when they are due. Both New and Old Book. (Full and Partial Maturities, loans, cancellations, refunds, surrenders)
- Maintain and reconcile records of payments made to clients in liaison with the finance function. Both New and Old Book
- Addressing enquiries and giving feedback to clients within the timelines as stipulated in the Service Charter and/or SLAs signed with respective clients through all means available.
- Maintaining constant engagement and follow up with clients on pending payments to ensure that they are paid.
- Proactively work with team members to effect stop orders on matured, cancelled and surrendered policies.
- Prepare weekly and monthly reports on payments made, pending payments and claims activity
- Proactively maintain claims data to identify trends, gaps, risks and opportunities and share them with the team; use the insights to build innovative ways to improve APA Life claims experience.
- Identify opportunities and make recommendations to management to improve claims operational processes and practices.
- Any other duties/tasks as assigned by the company from time to time
ACADEMIC QUALIFICATIONS
- Bachelor’s degree in Business related field / Insurance or an equivalent.
JOB SKILLS AND REQUIREMENTS
- Accounting skills
- Excellent interpersonal and communication skills
- A strong team player
- Strong in reviews, analysis and reporting
- Customer focused with strong attention to detail
- Demonstrated ability to take initiatives and be resourceful
- Strong administrative and organisational skills
- Demonstrated time management skills and ability to manage multiple priorities within set TATs
- Tech savvy – able to find new and exciting ways to use technology to improve service delivery
PROFESSIONAL QUALIFICATIONS
- Attained or progress in relevant qualification CPA/ACII/AIIK/LOMA is an added advantage
EXPERIENCE
- 1-year relevant experience
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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