Background

Garissa University College (GUC) is a public university in Garissa, Kenya. Garissa University College was founded in 2011 as a constituent college of Moi University, in the facilities of the former Garissa Teachers Training College.

Responsibilities

Duties and responsibilities at this level will include:

• Repair and maintenance of computer hardware, software, networking devices, electronic equipment, printers, monitors, un- interruptible power supplies (UPS) and other ICT equipment;
• preparation and monitoring of maintenance procedures; installation, upgrading and maintenance of computer software and hardware; assisting end-users and students in the departments and computer labs;
• Obtaining and setting of computer software for ICT training labs;
• Guiding students on practical attachments
• Perform diagnostic repairs and preventative maintenance on high-volume printers, desktop computers, and laboratory equipment.
• Assist in the installation, configuration, and maintenance of IP-based CCTV systems and biometric access control.
• Assist in the termination and testing of structured cabling (Fiber/Ethernet).
• Provide dedicated technical support to faculty and students, ensuring minimal disruption to the learning process
• Manage the Video Management System (VMS) and Network Video Recorders (NVRs), ensuring consistent recording, storage optimization, and remote viewing availability.
• Perform regular firmware updates and physical cleaning of outdoor/indoor camera lenses and biometric sensors to ensure high-quality security feeds.
• Implement and use Remote Helpdesk Tools to provide swift software troubleshooting for staff offices across various campus locations.
• Maintain an accurate inventory of all ICT assets and track the lifecycle of consumables like printer toners and UPS batteries to prevent downtime.

Qualifications

For appointment to this grade, a person must possess the following qualifications:

• Kenya Certificate of Secondary Examination mean Grade C (plain) or its equivalent; with passes in Mathematics/ English or its approved equivalent;
• A Diploma in any of the following disciplines: - Information Technology, Computer Science, Software Engineering, Computer Engineering or any other relevant and equivalent qualification from a recognized Institution.
• Three (3) years working experience in a relevant field.
• Practical certification or demonstrable experience in IP Surveillance (e.g., Hikvision, Dahua, or Milestone) and Electronic Security Systems.
• Proficient in Operating Systems (Windows 10/11, Linux) and common productivity suites (Office 365/Google Workspace).
• Ability to perform basic soldering and component-level electronics repair is highly desirable.
• Fulfil the requirements of Chapter 6 of the Constitution.

• Repair and maintenance of computer hardware, software, networking devices, electronic equipment, printers, monitors, un- interruptible power supplies (UPS) and other ICT equipment;
• preparation and monitoring of maintenance procedures; installation, upgrading and maintenance of computer software and hardware; assisting end-users and students in the departments and computer labs;
• Obtaining and setting of computer software for ICT training labs;
• Guiding students on practical attachments
• Perform diagnostic repairs and preventative maintenance on high-volume printers, desktop computers, and laboratory equipment.
• Assist in the installation, configuration, and maintenance of IP-based CCTV systems and biometric access control.
• Assist in the termination and testing of structured cabling (Fiber/Ethernet).
• Provide dedicated technical support to faculty and students, ensuring minimal disruption to the learning process
• Manage the Video Management System (VMS) and Network Video Recorders (NVRs), ensuring consistent recording, storage optimization, and remote viewing availability.
• Perform regular firmware updates and physical cleaning of outdoor/indoor camera lenses and biometric sensors to ensure high-quality security feeds.
• Implement and use Remote Helpdesk Tools to provide swift software troubleshooting for staff offices across various campus locations.
• Maintain an accurate inventory of all ICT assets and track the lifecycle of consumables like printer toners and UPS batteries to prevent downtime.

• Practical certification or demonstrable experience in IP Surveillance (e.g., Hikvision, Dahua, or Milestone) and Electronic Security Systems.
• Proficient in Operating Systems (Windows 10/11, Linux) and common productivity suites (Office 365/Google Workspace).
• Ability to perform basic soldering and component-level electronics repair is highly desirable.

• Kenya Certificate of Secondary Examination mean Grade C (plain) or its equivalent; with passes in Mathematics/ English or its approved equivalent;
• A Diploma in any of the following disciplines: - Information Technology, Computer Science, Software Engineering, Computer Engineering or any other relevant and equivalent qualification from a recognized Institution.
• Three (3) years working experience in a relevant field.
• Practical certification or demonstrable experience in IP Surveillance (e.g., Hikvision, Dahua, or Milestone) and Electronic Security Systems.
• Proficient in Operating Systems (Windows 10/11, Linux) and common productivity suites (Office 365/Google Workspace).
• Ability to perform basic soldering and component-level electronics repair is highly desirable.
• Fulfil the requirements of Chapter 6 of the Constitution.