Vacancy title:
Assistant Customer Experience Officer

[Type: FULL_TIME, Industry: Finance, Category: Customer Service, Admin & Office, Communications & Writing, Advertising & Public Relations, Civil & Government]

Jobs at:
Higher Education Loans Board (HELB)

Deadline of this Job:
Monday, February 16 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Tuesday, January 27 2026, Base Salary: Not Disclosed

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Learn more about Higher Education Loans Board (HELB)
Higher Education Loans Board (HELB) jobs in Kenya

JOB DETAILS:

Background information about the job or company (e.g., role context, company overview)

The Higher Education Loans Board, HELB, is the leading financier of higher education in Kenya. It is a State Corporation under the then Ministry of Higher Education, Science and Technology. HELB was established by an Act of Parliament (Cap 213A) in 1995.The mandate of the Board is to disburse loans, bursaries and scholarship to students pursuing higher educa...

Responsibilities or duties

The job holder will be responsible for ensuring effective delivery of quality customer service to walk-in customers at Huduma Centres, email and telephone call inquiries across the country while ensuring effective delivery of quality customer service across the Contact Centre customer service channels (Inbound calls, Outbound calls, Emails, web chats, website, and social media), across the country and from diaspora customers.

Qualifications or requirements (e.g., education, skills)

• Diploma in Communication, Public Relations, Journalism, Marketing, Social Sciences or equivalent from a recognized institution
• Minimum KCSE C- (minus) or its equivalent from a recognized institution
• Proficiency in Computer Skills
• Fulfil the requirements of Chapter 6 of the Constitution
• Public Relations skills
• Good communication skills in both English and Kiswahili

Experience needed

Not specified.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

HELB is an equal opportunity employer. HELB encourages applications

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
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Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer

Higher Education Loans Board

Anniversary Towers, 19th Floor

P.O. Box 69489 - 00400

NAIROBI, KENYA

Soft copies to be sent to the specific addresses provided for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.

HELB is an equal opportunity employer. HELB encourages applications

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