The Insurance Regulatory Authority (IRA) is seeking to recruit qualified individuals for the position of Assistant Director, Conduct Supervision. This role is crucial in ensuring the effective regulation and supervision of the insurance industry in Kenya, with a vision to be the leading insurance industry regulator. The mission is to effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries. Core Values include Accountability and Team Spirit.

Duties and Responsibilities:

• Overseeing analysis of market conduct data from the regulated entities.
• Reviewing policy wordings of insurance products.
• Undertaking offsite risk assessment and onsite inspections on market conduct.
• Monitoring implementation of TCF framework.
• Reviewing complaints data to identify gaps and recommend corrective actions.
• Implementing strategies for undertaking comprehensive, targeted and risk focused market conduct examinations of regulated entities.
• Developing and implementing strategies for effective risk assessment and ongoing supervision of regulated entities with respect to market conduct.
• Analysing the impact of new, or revised laws, regulations, policies, and procedures on market conduct.
• Conducting regulatory impact and gap analysis with respect to market conduct.
• Implementing consumer complaints handling mechanisms.
• Undertaking capacity building of the regulated entities.
• Identifying and recommending legislative changes aimed at protecting the consumers.
• Undertaking research on market conduct.
• Overseeing formulation of effective strategies, policies and programmes for consumer education.
• Reviewing reports on insurance awareness and literacy programmes.
• Overseeing development and delivery of consumer education and outreach programmes.
• Conducting insurance awareness needs assessment.
• Developing consumer education strategy.
• Formulating and implementing consumer education programmes.
• Overseeing development of Information, Education & Communication (IEC) materials.
• Monitoring and evaluating outreach activities.

Person Specifications:

• Nine (9) years’ cumulative experience, three (3) of which should have been at the level of Principal Conduct Supervision Officer or in comparable and relevant position.
• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Master’s degree in any of the following fields: Business Administration, Insurance, Law, Risk Management from a recognized institution.
• Professional qualification in any of the following: ACII, AIIK, LOMA or equivalent from a recognized institution.
• Membership to a relevant professional body and in good standing where applicable.
• Certificate course in leadership lasting not less than four (4) weeks from a recognized institution.
• Proficiency in computer applications.

Competencies and Skills:

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management

• Overseeing analysis of market conduct data from the regulated entities.
• Reviewing policy wordings of insurance products.
• Undertaking offsite risk assessment and onsite inspections on market conduct.
• Monitoring implementation of TCF framework.
• Reviewing complaints data to identify gaps and recommend corrective actions.
• Implementing strategies for undertaking comprehensive, targeted and risk focused market conduct examinations of regulated entities.
• Developing and implementing strategies for effective risk assessment and ongoing supervision of regulated entities with respect to market conduct.
• Analysing the impact of new, or revised laws, regulations, policies, and procedures on market conduct.
• Conducting regulatory impact and gap analysis with respect to market conduct.
• Implementing consumer complaints handling mechanisms.
• Undertaking capacity building of the regulated entities.
• Identifying and recommending legislative changes aimed at protecting the consumers.
• Undertaking research on market conduct.
• Overseeing formulation of effective strategies, policies and programmes for consumer education.
• Reviewing reports on insurance awareness and literacy programmes.
• Overseeing development and delivery of consumer education and outreach programmes.
• Conducting insurance awareness needs assessment.
• Developing consumer education strategy.
• Formulating and implementing consumer education programmes.
• Overseeing development of Information, Education & Communication (IEC) materials.
• Monitoring and evaluating outreach activities.

• Communication skills
• Interpersonal skills
• Analytical skills
• Report writing skills
• Presentation skills
• Mentoring, coaching and leadership skills.
• Conflict management
• Proficiency in computer applications

• Nine (9) years’ cumulative experience, three (3) of which should have been at the level of Principal Conduct Supervision Officer or in comparable and relevant position.
• Bachelor’s degree in any of the following fields: Insurance, Law, Risk Management or equivalent from a recognized institution.
• Master’s degree in any of the following fields: Business Administration, Insurance, Law, Risk Management from a recognized institution.
• Professional qualification in any of the following: ACII, AIIK, LOMA or equivalent from a recognized institution.
• Membership to a relevant professional body and in good standing where applicable.
• Certificate course in leadership lasting not less than four (4) weeks from a recognized institution.