Assistant Director- Consumer Protection (Public Awareness And Empowerment)
2026-07-21T06:43:31+00:00
Kenya School of Government
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FULL_TIME
Nairobi
Nairobi
00100
Kenya
Education, and Training
Management, Business Operations, Civil & Government, Education
2026-08-11T17:00:00+00:00
8
Background information about the job or company (e.g., role context, company overview),
The Kenya School of Government (KSG) was established by the KSG Act (No. 9 of 2012). The School is the successor of the former Kenya Institute of Administarion (KIA), Kenya Development and Learning Centre (KDLC) and the Government Training Institutes (GTIs) Mombasa, Matuga, Embu & Baringo. KSG is a State Corporation established to offer management tra...
Responsibilities or duties,
An Officer at this level will work with the guidance of the Deputy Director. The duties and responsibilities for this position shall entail: -
- Advocating for consumer interests in the development of regulatory instruments, interventions, policies, and legislation as necessary;
- Providing professional advice on consumer issues to the Authority’s management committee;
- Providing a strategic and leadership role in day to day running of the operations of the Section;
- Promoting the development of evidence-based policies, frameworks, processes, procedures, inputs and information into regulatory instruments based on outcomes from departmental activities;
- Participating in the establishment and implemention of mechanisms to asses and addressemerging consumer issues;
- Facilitating the development and implementation of consumer protection and empowerment policy and procedures;
- Developing and implementing mechanisms to monitor consumer trends and behavior, and undertake consumer research in the ICT market;
- Leading the design and execution of programmes, initiatives and mechanisms that enhance consumer confidence and trust in the market;
- Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and empowerment initiatives;
- Developing and ensuring achievement and timely reporting on the implementation of public education and empowerment programmes, initiatives and campaigns;
- Monitoring and reporting on licensee’s level of compliance with the Consumer Protection laws, Regulations and Guidelines;
- Developing and disseminating accurate, timely and relevant consumer information to the appropriate target audiences;
- Participating in scheduled consumer protection and empowerment programmes, initatives and campaigns and as team leader, respond to questions from consumers or stakeholders; and
- Secure resources for the execution of sections activities (budget, personnel, tools etc.).
Qualifications or requirements (e.g., education, skills),
Mandatory Requirements
For appointment to this grade an officer must have: -
- Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution;
- Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution;
- Be a member of a relevant professional body, where applicable;
- Valid practicing license where applicable;
- Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution;
- Proficiency in computer applications;
- Shown merit and ability as reflected in work performance and results; and
- Fulfilled the requirements of Chapter Six of the Constitution of Kenya 2010.
Experience needed,
- Attained atleast twelve (12) years’ relevant work experience, three (3) of which should have been in supervisory position or in comparable position;
- Served for atleast three (3) years in the position of Principal Officer or equivalent;
Any other provided details (e.g., benefits, work environment, team info, or additional notes).
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us
* Advocating for consumer interests in the development of regulatory instruments, interventions, policies, and legislation as necessary * Providing professional advice on consumer issues to the Authority’s management committee * Providing a strategic and leadership role in day to day running of the operations of the Section * Promoting the development of evidence-based policies, frameworks, processes, procedures, inputs and information into regulatory instruments based on outcomes from departmental activities * Participating in the establishment and implemention of mechanisms to asses and addressemerging consumer issues * Facilitating the development and implementation of consumer protection and empowerment policy and procedures * Developing and implementing mechanisms to monitor consumer trends and behavior, and undertake consumer research in the ICT market * Leading the design and execution of programmes, initiatives and mechanisms that enhance consumer confidence and trust in the market * Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and empowerment initiatives * Developing and ensuring achievement and timely reporting on the implementation of public education and empowerment programmes, initiatives and campaigns * Monitoring and reporting on licensee’s level of compliance with the Consumer Protection laws, Regulations and Guidelines * Developing and disseminating accurate, timely and relevant consumer information to the appropriate target audiences * Participating in scheduled consumer protection and empowerment programmes, initatives and campaigns and as team leader, respond to questions from consumers or stakeholders * Secure resources for the execution of sections activities (budget, personnel, tools etc.)
* Proficiency in computer applications
* Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution * Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution * Be a member of a relevant professional body, where applicable * Valid practicing license where applicable * Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution * Proficiency in computer applications * Shown merit and ability as reflected in work performance and results * Fulfilled the requirements of Chapter Six of the Constitution of Kenya 2010
JOB-6a5f1513b00f0
Vacancy title:
Assistant Director- Consumer Protection (Public Awareness And Empowerment)
[Type: FULL_TIME, Industry: Education, and Training, Category: Management, Business Operations, Civil & Government, Education]
Jobs at:
Kenya School of Government
Deadline of this Job:
Tuesday, August 11 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Tuesday, July 21 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company (e.g., role context, company overview),
The Kenya School of Government (KSG) was established by the KSG Act (No. 9 of 2012). The School is the successor of the former Kenya Institute of Administarion (KIA), Kenya Development and Learning Centre (KDLC) and the Government Training Institutes (GTIs) Mombasa, Matuga, Embu & Baringo. KSG is a State Corporation established to offer management tra...
Responsibilities or duties,
An Officer at this level will work with the guidance of the Deputy Director. The duties and responsibilities for this position shall entail: -
- Advocating for consumer interests in the development of regulatory instruments, interventions, policies, and legislation as necessary;
- Providing professional advice on consumer issues to the Authority’s management committee;
- Providing a strategic and leadership role in day to day running of the operations of the Section;
- Promoting the development of evidence-based policies, frameworks, processes, procedures, inputs and information into regulatory instruments based on outcomes from departmental activities;
- Participating in the establishment and implemention of mechanisms to asses and addressemerging consumer issues;
- Facilitating the development and implementation of consumer protection and empowerment policy and procedures;
- Developing and implementing mechanisms to monitor consumer trends and behavior, and undertake consumer research in the ICT market;
- Leading the design and execution of programmes, initiatives and mechanisms that enhance consumer confidence and trust in the market;
- Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and empowerment initiatives;
- Developing and ensuring achievement and timely reporting on the implementation of public education and empowerment programmes, initiatives and campaigns;
- Monitoring and reporting on licensee’s level of compliance with the Consumer Protection laws, Regulations and Guidelines;
- Developing and disseminating accurate, timely and relevant consumer information to the appropriate target audiences;
- Participating in scheduled consumer protection and empowerment programmes, initatives and campaigns and as team leader, respond to questions from consumers or stakeholders; and
- Secure resources for the execution of sections activities (budget, personnel, tools etc.).
Qualifications or requirements (e.g., education, skills),
Mandatory Requirements
For appointment to this grade an officer must have: -
- Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution;
- Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution;
- Be a member of a relevant professional body, where applicable;
- Valid practicing license where applicable;
- Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution;
- Proficiency in computer applications;
- Shown merit and ability as reflected in work performance and results; and
- Fulfilled the requirements of Chapter Six of the Constitution of Kenya 2010.
Experience needed,
- Attained atleast twelve (12) years’ relevant work experience, three (3) of which should have been in supervisory position or in comparable position;
- Served for atleast three (3) years in the position of Principal Officer or equivalent;
Any other provided details (e.g., benefits, work environment, team info, or additional notes).
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us
Work Hours: 8
Experience in Months: 12
Level of Education: postgraduate degree
Job application procedure
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