ABOUT THE COMPANY

The Kenya Red Cross Society (KRCS) was founded in 1965 under the Kenya Red Cross Society Act (Chapter 256 Laws of Kenya) and officially acknowledged by the Kenyan government as a voluntary aid society working alongside public authorities. It holds the distinction of being the sole National Red Cross Society in Kenya.

Regarding its relationship with public authorities, KRCS maintains independence, enabling it to operate in alignment with the Fundamental Principles of the Red Cross and Red Crescent Movement. Its Constitution is rooted in the Geneva Conventions of 1949 and their Additional Protocols of 1977, to which Kenya is a signatory

JOB SUMMARY

The Assistant ERP Support Officer supports the effective use, configuration, and continuous improvement of the organization’s Enterprise Resource Planning (ERP) system. Working under the supervision of senior ERP support staff, the role focuses on functional system support, business process alignment, configuration management, and coordination between business departments and the ERP technical team.

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, Procurement & Supply Chain, Information Systems, or a related field.

Experience working with Microsoft Dynamics 365 Business Central in a functional capacity.

Practical exposure to core business processes such as finance, supply chain, or operations.

Experience supporting ERP users and documenting functional requirements.

RESPONSIBILITIES

Functional System Support

• Provide day-to-day functional support to ERP users across departments.
• Analyse and resolve issues related to business processes, configurations, and system usage.
• Escalate technical defects with clearly documented functional analysis.

ERP Configuration

• Support maintenance of system setups, including approval workflows, coding structures, and configurable parameters.
• Ensure configuration updates are properly documented and tested before release.

Business Process Alignment

• Engage with departments to understand operational requirements and system challenges.
• Document functional requirements and support their translation into technical solutions.
• Contribute to ongoing improvement of ERP-enabled processes.

Testing & Change Management

• Participate in user acceptance testing for system enhancements and updates.
• Assist in preparing test scenarios and validating results.

Reporting & Data Governance

• Support generation and interpretation of ERP reports.
• Promote accurate system usage and adherence to data standards.
• Assist in maintaining data integrity across modules.

Training & Documentation

• Support onboarding and refresher training for ERP users.
• Maintain functional documentation and user guidance materials.

REQUIRED SKILLS

• Database administration, Enterprise Resource Planning - ERP system (use of), System architecture, Testing and debugging, Information security

REQUIRED EDUCATION

• Bachelor's degree

• Provide day-to-day functional support to ERP users across departments.
• Analyse and resolve issues related to business processes, configurations, and system usage.
• Escalate technical defects with clearly documented functional analysis.
• Support maintenance of system setups, including approval workflows, coding structures, and configurable parameters.
• Ensure configuration updates are properly documented and tested before release.
• Engage with departments to understand operational requirements and system challenges.
• Document functional requirements and support their translation into technical solutions.
• Contribute to ongoing improvement of ERP-enabled processes.
• Participate in user acceptance testing for system enhancements and updates.
• Assist in preparing test scenarios and validating results.
• Support generation and interpretation of ERP reports.
• Promote accurate system usage and adherence to data standards.
• Assist in maintaining data integrity across modules.
• Support onboarding and refresher training for ERP users.
• Maintain functional documentation and user guidance materials.

• Database administration
• Enterprise Resource Planning - ERP system (use of)
• System architecture
• Testing and debugging
• Information security

• Bachelor’s degree in Business Administration, Accounting, Finance, Procurement & Supply Chain, Information Systems, or a related field.
• Experience working with Microsoft Dynamics 365 Business Central in a functional capacity.
• Practical exposure to core business processes such as finance, supply chain, or operations.
• Experience supporting ERP users and documenting functional requirements.