Pwani Oil Product modern state of the art factory at Jomvu, Mombasa, has expanded and has a capacity to refine over 620 metric tonnes of oil a day, prepared to the highest international standards. Adding to this, Pwani Oil Products new production facility at Kikambala has impacted the washing and cleaning industry with excellent laundry and bathing soaps, which is to the highest quality. We strive daily to be seen as an organization that 'refines lives’ by consistently manufacturing premium quality products that offer great value. Pwani Oil Products has helped consumers enjoy their lives, confidently facilitating them to cook healthy and wash hygienically. All Pwani Oil Products have been certified by KEBS and HALAL. Pwani Oil Products Ltd is a proud member of the UN Global Compact.

What You'll Do

• Proactively engage with customers via phone, email, SMS and WhatsApp.
• Process customer orders accurately and ensure timely conversion.
• Provide regular updates on delivery plans and resolve order-related issues.
• Build and maintain strong, long-term customer and distributor relationships.
• Gather market intelligence on competitor terms, offers and pricing.
• Support new product development and drive customer uptake.
• Maintain accurate records and prepare performance reports.
• Support account management, debt collections and system clean-up.

What We're Looking For

• Diploma/Degree in Business Administration, Marketing & Sales, Management, Communication, Business Analytics or a related field.
• At least 2 years' experience in customer service or a related role within the FMCG industry (preferred).
• Strong communication, negotiation and relationship-building skills. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) systems.
• Customer-centric, proactive and results-oriented mindset.
• Good analytical and organizational skills.
• Knowledge of ERP systems is an added advantage.

Make a real impact through strong customer partnerships.

• Proactively engage with customers via phone, email, SMS and WhatsApp.
• Process customer orders accurately and ensure timely conversion.
• Provide regular updates on delivery plans and resolve order-related issues.
• Build and maintain strong, long-term customer and distributor relationships.
• Gather market intelligence on competitor terms, offers and pricing.
• Support new product development and drive customer uptake.
• Maintain accurate records and prepare performance reports.
• Support account management, debt collections and system clean-up.

• Strong communication
• negotiation
• relationship-building skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• customer relationship management (CRM) systems
• Customer-centric
• proactive
• results-oriented mindset
• Good analytical and organizational skills
• Knowledge of ERP systems

• Diploma/Degree in Business Administration, Marketing & Sales, Management, Communication, Business Analytics or a related field.
• At least 2 years' experience in customer service or a related role within the FMCG industry (preferred).