Background information about the job or company (e.g., role context, company overview)

Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. With a strong presence in 5 counties across Kenya including Nairobi, Machakos, Narok, Mombasa, and Kwale, we currently operate 8 hotels and a camp, employing over 1,000 dedicated individuals.

Responsibilities or duties

Supervise daily housekeeping operations to ensure exceptional cleanliness and presentation standards across guest rooms and public areas.

Assign duties to housekeeping staff, prepare room assignment sheets, and monitor staff productivity and performance.

Inspect guest rooms, corridors, meeting rooms, and public areas to ensure compliance with 5-star hotel standards.

Coordinate closely with Front Office and other departments to ensure smooth room status updates and guest service delivery.

Oversee VIP room preparations, turndown services, and special guest requirements with attention to detail.

Plan and schedule deep cleaning programs, carpet shampooing, upholstery care, window cleaning, and other periodic maintenance activities.

Ensure meeting rooms and function spaces are properly cleaned and set up according to event requirements.

Monitor housekeeping supplies, linen inventory, guest amenities, and par stock levels to ensure operational efficiency.

Maintain effective key control procedures and ensure the security of guest rooms and hotel property.

Handle guest complaints professionally and implement prompt service recovery measures to enhance guest satisfaction.

Support the Executive Housekeeper in staff training, coaching, discipline, and enforcement of hotel policies and SOPs.

Review housekeeping reports, guest feedback, and PMS updates to maintain service quality and operational accuracy.

Coordinate with external service providers such as laundry, pest control, and maintenance vendors to ensure quality standards are met.

Assist in preparing and controlling the departmental budget while monitoring housekeeping expenses and resource utilization.

Ensure proper maintenance of housekeeping equipment and submit repair or replacement requests when necessary.

Co-ordinate with front office and sending room discrepancy lists.

Select, staff, recruit, hire, and train qualified housekeeping candidates.

Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.

Orient and familiarize new personnel with hotel facilities and operating hours.

Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.

Oversee any guest communications from housekeeping.

Qualifications or requirements (e.g., education, skills)

BA/BSc/HND

Experience needed

Not specified

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

None

• Supervise daily housekeeping operations to ensure exceptional cleanliness and presentation standards across guest rooms and public areas.
• Assign duties to housekeeping staff, prepare room assignment sheets, and monitor staff productivity and performance.
• Inspect guest rooms, corridors, meeting rooms, and public areas to ensure compliance with 5-star hotel standards.
• Coordinate closely with Front Office and other departments to ensure smooth room status updates and guest service delivery.
• Oversee VIP room preparations, turndown services, and special guest requirements with attention to detail.
• Plan and schedule deep cleaning programs, carpet shampooing, upholstery care, window cleaning, and other periodic maintenance activities.
• Ensure meeting rooms and function spaces are properly cleaned and set up according to event requirements.
• Monitor housekeeping supplies, linen inventory, guest amenities, and par stock levels to ensure operational efficiency.
• Maintain effective key control procedures and ensure the security of guest rooms and hotel property.
• Handle guest complaints professionally and implement prompt service recovery measures to enhance guest satisfaction.
• Support the Executive Housekeeper in staff training, coaching, discipline, and enforcement of hotel policies and SOPs.
• Review housekeeping reports, guest feedback, and PMS updates to maintain service quality and operational accuracy.
• Coordinate with external service providers such as laundry, pest control, and maintenance vendors to ensure quality standards are met.
• Assist in preparing and controlling the departmental budget while monitoring housekeeping expenses and resource utilization.
• Ensure proper maintenance of housekeeping equipment and submit repair or replacement requests when necessary.
• Co-ordinate with front office and sending room discrepancy lists.
• Select, staff, recruit, hire, and train qualified housekeeping candidates.
• Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
• Oversee any guest communications from housekeeping.

• Supervisory skills
• Housekeeping techniques and procedures
• Staff training and coaching
• Budget control
• Guest complaint handling
• Key control procedures
• Inventory management
• Coordination with other departments
• Service recovery
• Report preparation

• BA/BSc/HND