Role Summary

KHF is seeking a dynamic and detail-oriented Assistant IT and Communications Officer to manage the Federation's information technology infrastructure and lead its communications, digital presence, and member engagement initiatives. This is a dual-function role ideal for a professional who is equally comfortable troubleshooting network issues and designing compelling member newsletters.

Key Responsibilities

Information Technology

• Manage and maintain KHF's IT infrastructure, including networks, servers, hardware, and software systems.
• Provide first-line technical support to staff, troubleshoot hardware/software issues, and liaise with vendors for escalated support.
• Oversee data security, backups, and IT policy compliance, including implementation of cybersecurity best practices.
• Manage licenses, subscriptions, and procurement of IT equipment and services. Maintain and support KHF's website, intranet, and collaboration platforms (Microsoft 365 environment).
• Support the setup and technical management of virtual and in-person events and webinars.

Communications

• Develop and execute KHF's digital communications strategy across the website, email, and social media platforms.
• Produce and disseminate member communications, including newsletters, advisories, and event invitations.
• Create compelling multimedia content, graphics, and infographics aligned with KHF's brand identity.
• Manage and grow KHF's social media presence and monitor engagement analytics. Support the production of policy documents, reports, presentations, and publications for internal and external audiences.
• Maintain KHF's brand standards across all communication materials and member-facing platforms.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, Communications, or a related field.
• Minimum 3 years' experience in an IT support, communications, or hybrid IT/comms role, preferably in a membership organization, NGO, or professional association.
• Experience managing websites (WordPress or similar CMS) and email marketing platforms (Mailchimp, Constant Contact, or equivalent).
• Competence in graphic design tools (Canva, Adobe InDesign, Adobe Express, or equivalent).
• Understanding of networking, cloud services, and IT security fundamentals.
• Strong writing and editing skills; ability to produce clear, professional content for diverse audiences.
• Experience with social media management tools and analytics platforms.

Personal Competencies

• Self-starter with ability to manage multiple priorities simultaneously with minimal supervision.
• Strong interpersonal skills and collaborative working style.
• High attention to detail and commitment to quality output.
• Ability to communicate technical information clearly to non-technical stakeholders.
• Discretion and confidentiality in handling sensitive organizational information.

• Manage and maintain KHF's IT infrastructure, including networks, servers, hardware, and software systems.
• Provide first-line technical support to staff, troubleshoot hardware/software issues, and liaise with vendors for escalated support.
• Oversee data security, backups, and IT policy compliance, including implementation of cybersecurity best practices.
• Manage licenses, subscriptions, and procurement of IT equipment and services. Maintain and support KHF's website, intranet, and collaboration platforms (Microsoft 365 environment).
• Support the setup and technical management of virtual and in-person events and webinars.
• Develop and execute KHF's digital communications strategy across the website, email, and social media platforms.
• Produce and disseminate member communications, including newsletters, advisories, and event invitations.
• Create compelling multimedia content, graphics, and infographics aligned with KHF's brand identity.
• Manage and grow KHF's social media presence and monitor engagement analytics. Support the production of policy documents, reports, presentations, and publications for internal and external audiences.
• Maintain KHF's brand standards across all communication materials and member-facing platforms.

• Experience managing websites (WordPress or similar CMS) and email marketing platforms (Mailchimp, Constant Contact, or equivalent).
• Competence in graphic design tools (Canva, Adobe InDesign, Adobe Express, or equivalent).
• Understanding of networking, cloud services, and IT security fundamentals.
• Strong writing and editing skills; ability to produce clear, professional content for diverse audiences.
• Experience with social media management tools and analytics platforms.
• Self-starter with ability to manage multiple priorities simultaneously with minimal supervision.
• Strong interpersonal skills and collaborative working style.
• High attention to detail and commitment to quality output.
• Ability to communicate technical information clearly to non-technical stakeholders.
• Discretion and confidentiality in handling sensitive organizational information.

• Bachelor's degree in Information Technology, Computer Science, Communications, or a related field.
• Minimum 3 years' experience in an IT support, communications, or hybrid IT/comms role, preferably in a membership organization, NGO, or professional association.