Novotel is a French midscale hotel brand owned by Accor.[1] Created in 1967 in France, the company grew into what became the Accor group in 1983, and Novotel remained a pillar brand of Accor's multi-brand strategy. Novotel manages 559 hotels in 65 countries (2021).[2] Since 2010, Novotel also includes the apartment hotel brand Novotel Suites

Role context

We are seeking an innovative and goal-oriented Assistant Learning & Development Manager to join our dynamic team. As a key member of our People & Culture department, you will be responsible for developing and implementing training strategies and programs for all levels of employees within the Hotel. From day one, you will be involved in their journey preparing and monitoring individual development plans, organizing and delivering training activities, and supporting them through learning and development opportunities. You will report to the People & Culture Manager.

Qualifications or requirements

• Bachelors degree in Hospitality, or related field
• Proven experience in Learning & Development, preferably within the hospitality industry.
• Train the Trainer certification
• Strong understanding of adult learning principles and instructional design methods.
• Excellent presentation, communication, and interpersonal skills.
• Adaptability: A flexible and adaptable approach to work, as preopening hotels can be dynamic environments with changing priorities.
• Organization: Strong organizational skills to manage multiple training programs, deadlines, and resources effectively.
• Problem-solving: A creative problem-solving mindset to address unique challenges that may arise during the preopening phase.
• Open to local candidates.

• Collaborate with department heads to identify training needs and design customized learning solutions.
• Employee Induction: Conduct orientation sessions for new employees to introduce them to the brand, and organizational culture. Familiarize them with the hotel's history, brand positioning, and the importance of their roles in achieving the hotel's success. These sessions should encompass tour of the hotel, brand standards, safety procedures, and SOP trainings.
• Creation of training materials, presentations, and e-learning modules.
• Tracking all e-learning modules from Accor Academy, ensuring strict compliance before set deadlines
• Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
• Manage internship programs and work closely with the learning institutions.
• Coordinate and schedule training sessions, workshops, and seminars.
• Monitor training effectiveness and provide recommendations for improvement.
• Maintain accurate training records and reporting systems
• Support employees with continuous development plans and career progression.
• Cross-Training Initiatives: Identify opportunities for cross-training employees to enhance their skillsets and promote flexibility within the hotel's workforce.
• Maintain and update training records, ensuring compliance with Accor standards.
• Submit monthly learning hours to People & Culture Manager.
• Keep abreast of the brand, industry trends, best practices, and new training techniques.
• Assist in planning and organizing People & Culture activities

• Presentation skills
• Communication skills
• Interpersonal skills
• Adaptability
• Organizational skills
• Problem-solving skills

• Bachelors degree in Hospitality, or related field
• Proven experience in Learning & Development, preferably within the hospitality industry.
• Train the Trainer certification
• Strong understanding of adult learning principles and instructional design methods.