I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Job Purpose:

The role holder is responsible for the effective end-to-end management of payroll and payroll-related processes, ensuring salaries and related payments are processed accurately, on time, and in full compliance with internal policies, statutory requirements, and regulatory standards.

The role also supports the administration and oversight of employee benefits, including medical, pension, and other staff schemes, and provides operational support during the annual reward cycle.

The position plays a critical role in safeguarding payroll accuracy, strengthening controls, supporting audits, and delivering reliable payroll, benefits, and reward data for decision-making, and supports employee understanding of payroll and benefits processes through clear, structured communication.

Key Responsibilities:

Payroll Management & Control:

• Manage the end-to-end in-house monthly payroll process to ensure accurate and timely salary processing.
• Review, validate, and consolidate payroll inputs including new hires, exits, transfers, promotions, salary changes, allowances, deductions, unpaid leave, and other payroll movements.
• Ensure payroll changes are supported by appropriate approvals and documentation before processing.
• Review payroll outputs for accuracy, completeness, and alignment to approved inputs before final sign-off.
• Ensure all payroll-related payments, including salaries, allowances, reimbursements, advances, and other approved employee payments, are processed within agreed timelines.
• Investigate payroll variances, exceptions, and anomalies, and ensure timely resolution before payroll closure.

Payroll Compliance, Reconciliations & Reporting:

• Ensure accurate and timely computation, deduction, reconciliation, and remittance of all statutory obligations including PAYE, NSSF, SHIF, Housing Levy, pension contributions, and other applicable deductions.
• Prepare and review payroll reconciliations, journals, schedules, and supporting reports for submission to Finance and other stakeholders.
• Reconcile payroll outputs against approved movements, statutory schedules, and general ledger requirements, and investigate any variances.
• Ensure payroll records, reports, and supporting documentation are complete, accurate, and audit-ready at all times.
• Monitor changes in payroll, tax, and employment legislation and ensure timely implementation of required updates.

Benefits Administration & Oversight:

• Support the administration and oversight of employee benefits including medical, pension, group life, and other approved staff benefit schemes.
• Coordinate with internal stakeholders and service providers to ensure eligible employees are accurately enrolled, updated, or exited from benefit schemes in a timely manner.
• Provide guidance to employees on benefits processes, including pension onboarding and leaver processes, and liaise with scheme administrators or providers as required.
• Review benefit-related deductions and employer contributions to ensure correctness and timely processing through payroll.
• Support annual renewals, provider updates, employee communications, and benefit-related reporting as required.

Reward Cycle Operational Support:

• Support the annual salary review and bonus processes through data preparation, system set-up, validation of employee data, and reporting.
• Prepare reports, schedules, and analysis required to support reward decision-making and implementation.
• Validate reward-cycle outputs to ensure approved adjustments are accurately reflected in payroll.
• Maintain accurate records of reward-cycle changes, approvals, implementation logs, and any appeals or exceptions.

Systems, Data Integrity & Continuous Improvement:

• Maintain high levels of payroll and benefits data integrity across relevant HR and payroll systems.
• Ensure payroll system parameters are updated accurately for approved changes in statutory rates, deductions, benefit rules, and employee data.
• Identify process gaps, system inefficiencies, and control weaknesses, and recommend practical improvements.
• Support testing and implementation of payroll-related system enhancements, upgrades, and process changes.

Stakeholder, Vendor & Service Management:

• Work closely with HR, Finance, and other internal stakeholders to ensure seamless payroll and benefits administration.
• Act as a key contact point for payroll and benefits-related queries, escalating material issues promptly where necessary.
• Liaise with pension administrators, medical providers, insurers, and other third parties to ensure timely and accurate service delivery.
• Provide clear, accurate, and timely communication to employees on payroll, statutory deductions, and benefits processes to enhance understanding, reduce queries, and improve overall employee experience.
• Support employee awareness and understanding of compensation, payroll, and benefits processes through structured communication initiatives, FAQs, and guidance materials.

Financial Responsibility:

Responsible for the integrity and control of monthly payroll processing, including accurate salary payments, statutory deductions and remittances, payroll journals, benefit-related deductions, and related reconciliations.

The role safeguards significant employee payment flows and supports the prevention of financial, compliance, and reputational risk arising from payroll errors, delays, or control failures.

Academic Qualifications:

Bachelor’s degree in human resources, Finance, Accounting, or related field.

Professional Qualifications / Membership to professional bodies/ Publication:

Relevant HR professional qualification, payroll, taxation, finance, or reward-related certification is an added advantage.

Work Experience Required:

At least 4–6 years’ relevant experience in payroll administration, payroll operations, compensation and benefits administration, or a related HR operations role.

Demonstrated experience managing end-to-end payroll processes, statutory deductions and remittances, reconciliations, payroll reporting, and sensitive employee data in a controlled environment.

Experience supporting benefits administration and annual reward-cycle implementation is an added advantage.

Competencies:

• Strong payroll processing and controls mindset.
• High attention to detail and accuracy.
• Strong knowledge of statutory payroll and employment compliance requirements.
• Analytical, reconciliation, and reporting capability.
• Planning, prioritization, and ability to work to strict deadlines.
• Confidentiality, sound judgment, and high ethical standards.
• Problem-solving, exception management, and continuous improvement mindset.
• Systems aptitude and strong stakeholder management skills.
• Strong oral and written communication skills.

• Manage the end-to-end in-house monthly payroll process to ensure accurate and timely salary processing.
• Review, validate, and consolidate payroll inputs including new hires, exits, transfers, promotions, salary changes, allowances, deductions, unpaid leave, and other payroll movements.
• Ensure payroll changes are supported by appropriate approvals and documentation before processing.
• Review payroll outputs for accuracy, completeness, and alignment to approved inputs before final sign-off.
• Ensure all payroll-related payments, including salaries, allowances, reimbursements, advances, and other approved employee payments, are processed within agreed timelines.
• Investigate payroll variances, exceptions, and anomalies, and ensure timely resolution before payroll closure.
• Ensure accurate and timely computation, deduction, reconciliation, and remittance of all statutory obligations including PAYE, NSSF, SHIF, Housing Levy, pension contributions, and other applicable deductions.
• Prepare and review payroll reconciliations, journals, schedules, and supporting reports for submission to Finance and other stakeholders.
• Reconcile payroll outputs against approved movements, statutory schedules, and general ledger requirements, and investigate any variances.
• Ensure payroll records, reports, and supporting documentation are complete, accurate, and audit-ready at all times.
• Monitor changes in payroll, tax, and employment legislation and ensure timely implementation of required updates.
• Support the administration and oversight of employee benefits including medical, pension, group life, and other approved staff benefit schemes.
• Coordinate with internal stakeholders and service providers to ensure eligible employees are accurately enrolled, updated, or exited from benefit schemes in a timely manner.
• Provide guidance to employees on benefits processes, including pension onboarding and leaver processes, and liaise with scheme administrators or providers as required.
• Review benefit-related deductions and employer contributions to ensure correctness and timely processing through payroll.
• Support annual renewals, provider updates, employee communications, and benefit-related reporting as required.
• Support the annual salary review and bonus processes through data preparation, system set-up, validation of employee data, and reporting.
• Prepare reports, schedules, and analysis required to support reward decision-making and implementation.
• Validate reward-cycle outputs to ensure approved adjustments are accurately reflected in payroll.
• Maintain accurate records of reward-cycle changes, approvals, implementation logs, and any appeals or exceptions.
• Maintain high levels of payroll and benefits data integrity across relevant HR and payroll systems.
• Ensure payroll system parameters are updated accurately for approved changes in statutory rates, deductions, benefit rules, and employee data.
• Identify process gaps, system inefficiencies, and control weaknesses, and recommend practical improvements.
• Support testing and implementation of payroll-related system enhancements, upgrades, and process changes.
• Work closely with HR, Finance, and other internal stakeholders to ensure seamless payroll and benefits administration.
• Act as a key contact point for payroll and benefits-related queries, escalating material issues promptly where necessary.
• Liaise with pension administrators, medical providers, insurers, and other third parties to ensure timely and accurate service delivery.
• Provide clear, accurate, and timely communication to employees on payroll, statutory deductions, and benefits processes to enhance understanding, reduce queries, and improve overall employee experience.
• Support employee awareness and understanding of compensation, payroll, and benefits processes through structured communication initiatives, FAQs, and guidance materials.

• Strong payroll processing and controls mindset.
• High attention to detail and accuracy.
• Strong knowledge of statutory payroll and employment compliance requirements.
• Analytical, reconciliation, and reporting capability.
• Planning, prioritization, and ability to work to strict deadlines.
• Confidentiality, sound judgment, and high ethical standards.
• Problem-solving, exception management, and continuous improvement mindset.
• Systems aptitude and strong stakeholder management skills.
• Strong oral and written communication skills.

• Bachelor’s degree in human resources, Finance, Accounting, or related field.
• Relevant HR professional qualification, payroll, taxation, finance, or reward-related certification is an added advantage.