Assistant Manager - Business Application Support – Customs & Border Control (C&BC)
2025-05-13T11:58:39+00:00
Kenya Revenue Authority (KRA)
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FULL_TIME
Nairobi
Nairobi
00100
Kenya
Public Administration, and Government
Computer & IT
2025-06-02T17:00:00+00:00
Kenya
8
Job Summary.
The jobholder shall be responsible for technical support and enhancement of existing business systems and ensuring systems requirements are professionally developed and deployed.
Duties and responsibilities
- Provide guidance on technical support teams in troubleshooting systems and integrating system issues by taking lead in resolving complexities.
- Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and taking lead in resolving complex issues.
- Supervise preparation and documentation of business requirements specifications and Business Use Cases (BUCs) and provide guidance to guarantee required quality and coordinate SCR’s approval process.
- Review and validate technical requirements and System Use Cases (SUCs) to ensure completeness and submit to the management for approval.
- Conduct feasibility study of business systems requirements to determine viability, cost effectiveness of the required solutions and provide advisory services to the management.
- Supervise development high level systems design models to ensure relevance and submit to Management for considerations.
- Participate in constituted task forces and committees to address IT related issues
- Provide assistance to clients by addressing systems related issues and providing standardized solutions.
Person specifications
For appointment to this job, the candidate must have:
- Bachelor’s Degree in any of the following disciplines: - Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Forensic Science (Digital Forensics), or relevant equivalent qualification from a recognized Institution.
- Four (4) years relevant work experience, one (1) of which must be at Supervisory level.
- Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.
- Proficiency in Computer Applications.
- Membership to a relevant professional body where applicable.
- Practicing License where applicable.
Key Competencies
- Innovative thinking
- Organizational skills
- Resilience and Adaptability
- Critical Thinking and Problem-Solving
- Customer-Centrism Approach
- Professionalism, Ethical Judgment and Integrity
Technical Competencies & Certifications.
- Certified Business Analyst (CBAP)
- Systems Modelling and Design Techniques
- Process Modelling and Design Techniques
Provide guidance on technical support teams in troubleshooting systems and integrating system issues by taking lead in resolving complexities. Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and taking lead in resolving complex issues. Supervise preparation and documentation of business requirements specifications and Business Use Cases (BUCs) and provide guidance to guarantee required quality and coordinate SCR’s approval process. Review and validate technical requirements and System Use Cases (SUCs) to ensure completeness and submit to the management for approval. Conduct feasibility study of business systems requirements to determine viability, cost effectiveness of the required solutions and provide advisory services to the management. Supervise development high level systems design models to ensure relevance and submit to Management for considerations. Participate in constituted task forces and committees to address IT related issues Provide assistance to clients by addressing systems related issues and providing standardized solutions.
Innovative thinking Organizational skills Resilience and Adaptability Critical Thinking and Problem-Solving Customer-Centrism Approach Professionalism, Ethical Judgment and Integrity
Bachelor’s Degree in any of the following disciplines: - Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Forensic Science (Digital Forensics), or relevant equivalent qualification from a recognized Institution. Four (4) years relevant work experience, one (1) of which must be at Supervisory level. Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage. Proficiency in Computer Applications. Membership to a relevant professional body where applicable. Practicing License where applicable.
JOB-682333ef1c970
Vacancy title:
Assistant Manager - Business Application Support – Customs & Border Control (C&BC)
[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Computer & IT]
Jobs at:
Kenya Revenue Authority (KRA)
Deadline of this Job:
Monday, June 2 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Tuesday, May 13 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary.
The jobholder shall be responsible for technical support and enhancement of existing business systems and ensuring systems requirements are professionally developed and deployed.
Duties and responsibilities
- Provide guidance on technical support teams in troubleshooting systems and integrating system issues by taking lead in resolving complexities.
- Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and taking lead in resolving complex issues.
- Supervise preparation and documentation of business requirements specifications and Business Use Cases (BUCs) and provide guidance to guarantee required quality and coordinate SCR’s approval process.
- Review and validate technical requirements and System Use Cases (SUCs) to ensure completeness and submit to the management for approval.
- Conduct feasibility study of business systems requirements to determine viability, cost effectiveness of the required solutions and provide advisory services to the management.
- Supervise development high level systems design models to ensure relevance and submit to Management for considerations.
- Participate in constituted task forces and committees to address IT related issues
- Provide assistance to clients by addressing systems related issues and providing standardized solutions.
Person specifications
For appointment to this job, the candidate must have:
- Bachelor’s Degree in any of the following disciplines: - Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Forensic Science (Digital Forensics), or relevant equivalent qualification from a recognized Institution.
- Four (4) years relevant work experience, one (1) of which must be at Supervisory level.
- Management Course lasting not less than four (4) weeks from a recognized institution, will be an added advantage.
- Proficiency in Computer Applications.
- Membership to a relevant professional body where applicable.
- Practicing License where applicable.
Key Competencies
- Innovative thinking
- Organizational skills
- Resilience and Adaptability
- Critical Thinking and Problem-Solving
- Customer-Centrism Approach
- Professionalism, Ethical Judgment and Integrity
Technical Competencies & Certifications.
- Certified Business Analyst (CBAP)
- Systems Modelling and Design Techniques
- Process Modelling and Design Techniques
Work Hours: 8
Experience in Months: 48
Level of Education: bachelor degree
Job application procedure
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