Summary
Date Posted: Wednesday, July 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Primary Responsibilities
• Assisting the Head of CAO in the overall management/oversight of the Central Account Opening department, by ensuring that the department operates as prescribed under procedure manual, memos and guidelines with a view of ensuring customer satisfaction.
• Ensure thorough vetting of all Account Opening forms & documents as well as customer information update instructions.
• Ensure that all exceptions in account opening documentation are duly approved in accordance with existing guidelines and logged in the deficiency report.
• Adherence to existing guidelines in regard to account opening documentation.
• Accurate verification of maintenances of customer account, image capture, customer accounts modification, NEXTGEN and mobile banking.
• Adherence to the Bank’s Tariff & Concessionary Policy when opening and closing accounts
• Handling of customers complaints and inquiries to ensure they are dealt with immediately upon receipt and / or without undue delays.
• Arranging work schedules and prioritizing work to meet departmental SLA
• Performing of duties with minimal supervision but seeking guidance where and when appropriate to the job and consulting appropriate staff when necessary.
• Positive Response expected to calls for team tasks i.e. crisis management or other duties assigned by the supervisor.
• Ensure positive response to additional duties and participation in banks projects and initiatives.
• Ensure that audit exceptions are addressed.
• Any other duties allocated by the supervisor

Key performance Indicators
• Work accuracy, thoroughness and effectiveness
• Nil number and value of frauds perpetrated, Nil number of fraudulent accounts opened.
• Reduced internal/external customer complaints
• Adherence to the set departmental SLA for all processes

Knowledge & Experience
• At least 2 years’ work experience in banking and a holder of a degree in any business-related course.
• Professional qualification in banking (AKIB) is an added advantage.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
Use the link(s) below to apply on company website.
Assistant Manager_ Customer On-Boarding

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