PACIS Insurance Company Limited was incorporated in Kenya in October 2004 and licensed to do business in August 2005 It is an initiative of the Catholic Church with a vision to be the icon of reliability and trustworthiness.

Responsibilities or duties

Underwriting Role:

• Assess the new and existing risks and ensure that they are adequately rated and commensurate with the terms and conditions advised and endorsed to retain profitability of the medical portfolio.
• Provide competitive quotations to all customers promptly within the standards set.
• Membership management; additions and cancellations.
• Scheme set up, benefits set up and membership updates in the system
• Timely and accurate debiting of premium and cover conditions and that the documentation is in compliance with set standards and procedures.
• Ensure that medical insurance cards are issued in an efficient timely and accurate manner
• Prepare and send renewal notice within stipulated timeline and co-ordinate follow up of the renewals to achieve renewal targets.
• Ensure policy endorsements & documents are accurate and made within the standards of service, and ensure timely dispatch
• Train various stakeholders on company products for increased knowledge and growth of business
• Monitor scheme loss ratios and adjust renewal terms accordingly
• Assist with business acquisition through follow up on quotes and intermediary visits.
• Ensure business is booked as per the company’s credit policy and follow up on payment plans.

Customer Service

• Continuously monitor the outpatient fund and check on prudent utilization of cover reporting any anomaly noted and ensure timely invoicing for top up.
• Provide benefit utilization reports as per the standards of service set out in the customer charter
• Provide timely feedback to client’s queries and concern as per service charter provisions.
• Maintain client and intermediary relationships through visits

Qualifications or requirements (e.g., education, skills)

Minimum Academic Qualification:

• Bachelor’s degree in Actuarial science/Statistics from a recognized University.

Experience needed

Experience:

• Entry Level to 6 months of experience

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Knowledge:

• Understanding of insurance industry

• Assess the new and existing risks and ensure that they are adequately rated and commensurate with the terms and conditions advised and endorsed to retain profitability of the medical portfolio.
• Provide competitive quotations to all customers promptly within the standards set.
• Membership management; additions and cancellations.
• Scheme set up, benefits set up and membership updates in the system
• Timely and accurate debiting of premium and cover conditions and that the documentation is in compliance with set standards and procedures.
• Ensure that medical insurance cards are issued in an efficient timely and accurate manner
• Prepare and send renewal notice within stipulated timeline and co-ordinate follow up of the renewals to achieve renewal targets.
• Ensure policy endorsements & documents are accurate and made within the standards of service, and ensure timely dispatch
• Train various stakeholders on company products for increased knowledge and growth of business
• Monitor scheme loss ratios and adjust renewal terms accordingly
• Assist with business acquisition through follow up on quotes and intermediary visits.
• Ensure business is booked as per the company’s credit policy and follow up on payment plans.
• Continuously monitor the outpatient fund and check on prudent utilization of cover reporting any anomaly noted and ensure timely invoicing for top up.
• Provide benefit utilization reports as per the standards of service set out in the customer charter
• Provide timely feedback to client’s queries and concern as per service charter provisions.
• Maintain client and intermediary relationships through visits

• Understanding of insurance industry

• Bachelor’s degree in Actuarial science/Statistics from a recognized University.