Vacancy title:
Assistant Operations Manager – Health

[Type: FULL_TIME, Industry: Finance, Category: Finance, Insurance & Real Estate]

Jobs at:
Old Mutual Kenya

Deadline of this Job:
Tuesday, May 20 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Wednesday, May 14 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Assistant Operations Manager – Health

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience5 years
• LocationNairobi
• Job FieldInsurance 

Duties:

• Spearhead enhancements and innovation within the business in relation to processes and systems
• Address cross-functional and interdepartmental process inefficiencies to ensure delivery of superior service to both internal and external customers.
• Track and report on Telephone Efficiency for the business with the objective of improve the response time
• Complaints Management – Ensure all complaints are logged in CRM, tracked and resolved within the stipulated timelines as per the complaints management policy
• Track all customer touch points for the business and address the root causes to ensure superior and differentiated customer experience
• Visit customers, intermediaries and branches periodically with the focus on identifying emerging service issues, root causing and implement improvements to address the gaps
• Timely issuance of the management reports in respect to customer touch points, which include but not limited to Complaints, Service meetings, NPS/NES, Complaints, processing TATs
• Continuously improve processes by reviewing them periodically and automating routine processes
• Maintain and update processes manual for the department from Level 1 to 5 including SOPs
• Ensure compliance to DPA and AML business requirements
• Ensure 100% compliance to existing business processing controls

Skills/Qualifications:

• Bachelor’s degree in the relevant field
• Progressing to ACII Qualification
• 5 years in medical insurance underwriting and operations functions
• Demonstrate interest in attaining professional insurance qualification
• Good spoken and written communication skills
• Strong analytical and reporting skills
• Strong skills with Microsoft Office Package: Excel, PowerPoint and Outlook

PERSONAL ATTRIBUTES             

• Good communication skills
• Knowledge in medical risk assessment.
• Good people skills
• Diplomacy and tact
• Honesty and integrity
• Good assessment and analytical skills
• Ability to work with cross functional teams
• Ability to meet strict deadlines
• Ability to interact at all levels

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Old Mutual Kenya on oldmutual.wd3.myworkdayjobs.com to apply

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