Background

The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all. Gulf African Bank is the first a...

Job Purpose:

Support the Senior Corporate Relationship Manager / Corporate Relationship Manager in the day to day administrative and operational matters relating to the assigned portfolio of corporate customers.

The Job holder will be responsible for the organic business growth of the assigned portfolio through exceptional customer experience, relationship deepening and ecosystem extraction.

Deliver on the agreed NFI revenues through enhancement of transactional volumes

Key Responsibilities:

Business Development

• Drive growth of NFI through cross selling of the bank’s products to existing and potential customers.
• Develop and maintain robust account plans for strategic customers in the assigned portfolio.
• Maintain high quality portfolio and enhance share of business in the assigned portfolio.
• Relationship Management; Being the link between existing clients and the Bank on matters relating to the administration of the portfolio.
• Provide excellent and timely solutions to the Bank’s clients in addition to providing prompt feedback from them to the Bank for immediate action where possible and at the same time avoid any case of mis-selling/ misrepresentation.
• Participating in Market awareness programs for the Bank, this includes market activations, sales promotions, product launches, et al.
• Ensure compliance matters in respect to the assigned portfolio is addressed effectively and expeditiously

Compliance and Operations:

• Ensure full compliance on the KYC policies and procedures as well as the rules and guidelines set by the regulator.
• Ensure compliance with the Bank’s code of Ethics.
• Ensure compliance with internal regulatory requirements particularly with regards to asset facilities processing.
• Execute customer instructions rapidly and free of error.
• Ensure compliance with all applicable laws and regulations, as well as with the Bank’s internal policies and procedures while executing assigned duties and responsibilities.

Other

• Safeguard and promote the bank’s image both internally and externally.
• Act in the best interest of the bank at all times

Qualifications and Experience

• University Degree from a recognized institution with a bias in business studies/ Marketing.
• Must have at least five (5) years’ banking experience and at least 1-year relationship management or customer experience.
• Cross-cutting experience in customer service, business and operations will be an added advantage.
• Must possess sound knowledge of Bank products
• Must Have good interpersonal skills and portray teamwork capacity
• Must be self-driven and very aggressive
• Must be confident, eloquent and presentable.
• Must have excellent presentation and negotiation skills.

Functional Competencies Required for this Role

• Must possess excellent selling skills with a proven track record.
• Emotional Intelligence; Dynamic, individual with the ability to work under pressure
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent interpersonal, communication and presentation skills.
• A passion for performance and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus.
• Pleasant, honest outgoing, well-groomed and self-driven

Key Relationships

Direct Reports to this Position

None

Customers of this Position

Branches, Operations, Risk & Compliance

• Drive growth of NFI through cross selling of the bank’s products to existing and potential customers.
• Develop and maintain robust account plans for strategic customers in the assigned portfolio.
• Maintain high quality portfolio and enhance share of business in the assigned portfolio.
• Relationship Management; Being the link between existing clients and the Bank on matters relating to the administration of the portfolio.
• Provide excellent and timely solutions to the Bank’s clients in addition to providing prompt feedback from them to the Bank for immediate action where possible and at the same time avoid any case of mis-selling/ misrepresentation.
• Participating in Market awareness programs for the Bank, this includes market activations, sales promotions, product launches, et al.
• Ensure compliance matters in respect to the assigned portfolio is addressed effectively and expeditiously
• Ensure full compliance on the KYC policies and procedures as well as the rules and guidelines set by the regulator.
• Ensure compliance with the Bank’s code of Ethics.
• Ensure compliance with internal regulatory requirements particularly with regards to asset facilities processing.
• Execute customer instructions rapidly and free of error.
• Ensure compliance with all applicable laws and regulations, as well as with the Bank’s internal policies and procedures while executing assigned duties and responsibilities.
• Safeguard and promote the bank’s image both internally and externally.
• Act in the best interest of the bank at all times

• Excellent selling skills with a proven track record.
• Emotional Intelligence; Dynamic, individual with the ability to work under pressure
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent interpersonal, communication and presentation skills.
• A passion for performance and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus.
• Pleasant, honest outgoing, well-groomed and self-driven
• Good interpersonal skills and teamwork capacity
• Self-driven and very aggressive
• Confident, eloquent and presentable
• Excellent presentation and negotiation skills

• University Degree from a recognized institution with a bias in business studies/ Marketing.
• Must have at least five (5) years’ banking experience and at least 1-year relationship management or customer experience.
• Cross-cutting experience in customer service, business and operations will be an added advantage.
• Must possess sound knowledge of Bank products