Background information about the job or company (e.g., role context, company overview)

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Job Purpose:

The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.

Responsibilities or duties

• Carefully vet and process cheques, ensuring accuracy and completeness.
• Scan and correct cheques, notify stakeholders of in-house cheque statuses.
• Reconcile outward cheques, ensuring accuracy against reports.
• Confirm rates with treasury as needed before processing.
• Accurately process DMS instructions within SLA, minimizing errors.
• Accurately process salaries and EFTs, reconciling accounts.
• Manage standing orders and remittances on time.
• Handle direct debit payments efficiently.
• Timely and accurate processing of internal transfers
• Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

Qualifications or requirements (e.g., education, skills)

Academic Qualifications:

• Bachelor’s degree in business, Banking or related field.

Skills & Attributes

• Planning & Organizational skills
• Analytical skills and attention to detail
• Strong oral and written communication skills
• Interpersonal skills to manage stakeholders at all levels
• Ethics and integrity
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals

Experience needed

Work Experience.

• At least one (1) year relevant experience in a similar role in a similar sized organization.

• Carefully vet and process cheques, ensuring accuracy and completeness.
• Scan and correct cheques, notify stakeholders of in-house cheque statuses.
• Reconcile outward cheques, ensuring accuracy against reports.
• Confirm rates with treasury as needed before processing.
• Accurately process DMS instructions within SLA, minimizing errors.
• Accurately process salaries and EFTs, reconciling accounts.
• Manage standing orders and remittances on time.
• Handle direct debit payments efficiently.
• Timely and accurate processing of internal transfers
• Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

• Planning & Organizational skills
• Analytical skills and attention to detail
• Strong oral and written communication skills
• Interpersonal skills to manage stakeholders at all levels
• Ethics and integrity
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals

• Bachelor’s degree in business, Banking or related field.