Background information about the job or company (e.g., role context, company overview)

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Responsibilities or duties

Carefully vet and process cheques, ensuring accuracy and completeness.

Scan and correct cheques, notify stakeholders of in-house cheque statuses.

Reconcile outward cheques, ensuring accuracy against reports.

Confirm rates with treasury as needed before processing.

Accurately process the DMS instructions within SLA, minimizing errors.

Accurately process salaries and EFTs, reconciling accounts.

Manage standing orders and remittances on time.

Handle direct debit payments efficiently.

Timely and accurate processing of internal transfers.

Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

Qualifications or requirements (e.g., education, skills)

Academic Qualifications:

Bachelor’s Degree in Business, Banking or related field.

Work Experience & Competencies Required:

Excellent communication and interpersonal skills.

Ability to speak Chinese language.

Experience needed

At least one (1) year relevant experience in a similar role in a similar sized organization.

• Carefully vet and process cheques, ensuring accuracy and completeness.
• Scan and correct cheques, notify stakeholders of in-house cheque statuses.
• Reconcile outward cheques, ensuring accuracy against reports.
• Confirm rates with treasury as needed before processing.
• Accurately process the DMS instructions within SLA, minimizing errors.
• Accurately process salaries and EFTs, reconciling accounts.
• Manage standing orders and remittances on time.
• Handle direct debit payments efficiently.
• Timely and accurate processing of internal transfers.
• Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

• Excellent communication and interpersonal skills.
• Ability to speak Chinese language.

• Bachelor’s Degree in Business, Banking or related field.