Background information about the job or company (e.g., role context, company overview)

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Responsibilities or duties

The position is responsible for processing cash receipts, cash payments, cheque receipts and VAT payments as well as prepaid and multi-currency cards, credit cards and in-house cheques accurately to achieve good customer service, quick transaction turnaround time while offering the best service, mitigating the risks such as cash shortages and adhering to standard operating procedures.

Qualifications or requirements (e.g., education, skills)

Academic Qualifications:

• Bachelor’s degree in a Business-related course from a recognized institution.
• Part completion of CPA (K), ACCA or its equivalent.

Experience needed

Work Experience.

• At least one-year relevant experience.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong planning and organization skills.
• Ability to work within a team.

• Process customer transactions.
• Process in-house cheques.
• Receive outward cheques, VAT and PAYE payments.
• Process card payments such as Prepaid, Multi-currency and Narada Card.
• Carry out daily call backs and filing.
• Cross- sell the Bank’s products.
• Handle customer enquiries.
• Balance cash daily in the till with the system and observe intra - day and end of day cash limits.

• Excellent communication and interpersonal skills.
• Strong planning and organization skills.
• Ability to work within a team.

• Bachelor’s degree in a Business-related course from a recognized institution.
• Part completion of CPA (K), ACCA or its equivalent.