Background information about the job or company (e.g., role context, company overview)

Strathmore University is a Chartered University located in Nairobi, Kenya. It was the first multiracial and multi religious educational institution in English speaking Eastern Africa and more recently the first institute of higher learning to be ISO certified in East and Central Africa in 2004. Our mission is to provide all-round quality education in an atmo...

Responsibilities or duties

Cafeteria Operations Support

The key tasks include, but are not limited to:

• Support the supervision of meal service operations during breakfast, lunch, and dinner shifts.
• Ensure serving counters, dining areas, and cashier stations are clean, organized, and operational.
• Monitor food presentation and portioning during service hours.

Staff Coordination and Oversight

The key tasks include, but are not limited to:

• Assist in assigning tasks to service staff, including servers, cashiers, and cleaners.
• Supervise staff performance during shifts and provide on-the-spot guidance or support.
• Facilitate staff briefings and ensure adherence to cafeteria policies and dress codes.

Customer Service and Complaint Handling

The key tasks include, but are not limited to:

• Provide courteous and prompt assistance to students, staff, and guests.
• Receive and address minor complaints or concerns and escalate complex issues to the Cafeteria Supervisor.
• Promote a welcoming and orderly cafeteria environment.

Supplies and Inventory Monitoring

The key tasks include, but are not limited to:

• Monitor availability of trays, utensils, condiments, and other service essentials.
• Report low stock levels and maintenance issues to the Cafeteria Supervisor.
• Assist with proper storage and handling of supplies at the service line.

Health and Safety Compliance

The key tasks include, but are not limited to:

• Ensure food handling, cleaning, and waste disposal practices comply with safety regulations.
• Monitor staff hygiene practices and correct any deviations.
• Support cleaning of the cafeteria before, during, and after service.

Qualifications or requirements (e.g., education, skills)

Minimum Academic Qualifications:

• Diploma in Hospitality Management, Event Management, Food & Beverage Service, or a related field.

Experience needed

Experience:

• At least 2 years of experience in a similar role

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

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• Support the supervision of meal service operations during breakfast, lunch, and dinner shifts.
• Ensure serving counters, dining areas, and cashier stations are clean, organized, and operational.
• Monitor food presentation and portioning during service hours.
• Assist in assigning tasks to service staff, including servers, cashiers, and cleaners.
• Supervise staff performance during shifts and provide on-the-spot guidance or support.
• Facilitate staff briefings and ensure adherence to cafeteria policies and dress codes.
• Provide courteous and prompt assistance to students, staff, and guests.
• Receive and address minor complaints or concerns and escalate complex issues to the Cafeteria Supervisor.
• Promote a welcoming and orderly cafeteria environment.
• Monitor availability of trays, utensils, condiments, and other service essentials.
• Report low stock levels and maintenance issues to the Cafeteria Supervisor.
• Assist with proper storage and handling of supplies at the service line.
• Ensure food handling, cleaning, and waste disposal practices comply with safety regulations.
• Monitor staff hygiene practices and correct any deviations.
• Support cleaning of the cafeteria before, during, and after service.

• Diploma in Hospitality Management, Event Management, Food & Beverage Service, or a related field.