Background information about the job or company (e.g., role context, company overview)

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that’s not all. We also keep an eye firmly on the future, using innovation to craft financial products and services that we know you need in today’s constantly changing world....

Responsibilities or duties

Allocating credits received in the bank to respective policies

Facilitating receipting of all premium booked and giving feed back to the clients on all queries raised.

Collecting of premiums due on the debit dates by sending direct debits instructions to the bank, following up with the bank on all unpaid instructions, and ensuring non -paying DDI are communicated to the client.

Maintaining cordial relationship with the banks involved in DDI collections by negotiating an agreeable charge with the bank to ensure charges are favourable to both clients and the company (ICEA Lion).

Arranging and guiding sectional meetings and report the minutes to the line manager on issues discussed separating urgent from important issues.

Reviewing internal processes, and pursue improvement with ICT team on the best practice to ensure efficiency and effectiveness of operation processes.

Reporting any challenges or risks to the operational efficiency experienced in the dept.

Attending meetings with our partners (banks, sponsors, salesforce) or peers in the industry.

Training new staff and other internal clients (sales team) and HR organised trainings on the operation processes to pass the knowledge to incoming staff and interested parties.

Qualifications or requirements (e.g., education, skills)

Bachelor Degree in any field from a reputable university.

Progression towards a professional qualification(s) in insurance e.g. ACII, FCII or equivalent, would be an added advantage

Experience needed

At least one (1) years’ post qualification experience in Life insurance Company

• Allocating credits received in the bank to respective policies
• Facilitating receipting of all premium booked and giving feed back to the clients on all queries raised.
• Collecting of premiums due on the debit dates by sending direct debits instructions to the bank, following up with the bank on all unpaid instructions, and ensuring non -paying DDI are communicated to the client.
• Maintaining cordial relationship with the banks involved in DDI collections by negotiating an agreeable charge with the bank to ensure charges are favourable to both clients and the company (ICEA Lion).
• Arranging and guiding sectional meetings and report the minutes to the line manager on issues discussed separating urgent from important issues.
• Reviewing internal processes, and pursue improvement with ICT team on the best practice to ensure efficiency and effectiveness of operation processes.
• Reporting any challenges or risks to the operational efficiency experienced in the dept.
• Attending meetings with our partners (banks, sponsors, salesforce) or peers in the industry.
• Training new staff and other internal clients (sales team) and HR organised trainings on the operation processes to pass the knowledge to incoming staff and interested parties.

• Bachelor Degree in any field from a reputable university.
• Progression towards a professional qualification(s) in insurance e.g. ACII, FCII or equivalent, would be an added advantage