Background information about the job or company (e.g., role context, company overview)

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Responsibilities or duties

Key Responsibilities:

• Process customer transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.
• Process in-house cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.
• Receive outward cheques, VAT and PAYE payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.
• Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.
• Carry out daily call backs and filing; Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.
• Cross- sell the Bank’s products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.
• Handle customer enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.
• Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits.

Qualifications or requirements (e.g., education, skills)

Academic Qualifications:

• Bachelor’s Degree in Business, Banking or related field.

Experience needed

Work Experience Required:

• At least one (1) year relevant experience in a similar role in a similar sized organization.
• Excellent communication and interpersonal skills.
• Ability to speak Chinese language.

• Process customer transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.
• Process in-house cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.
• Receive outward cheques, VAT and PAYE payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.
• Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.
• Carry out daily call backs and filing; Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.
• Cross- sell the Bank’s products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.
• Handle customer enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.
• Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits.

• Excellent communication and interpersonal skills.
• Ability to speak Chinese language.

• Bachelor’s Degree in Business, Banking or related field.