Purpose of the role

To design, install, configure, integrate, test, commission, maintain and troubleshoot professional audio-visual systems and solutions for corporate offices, conference rooms, boardrooms, training facilities, auditoriums, command centres, educational institutions, hospitality facilities and other customer environments. The AV technician is responsible for delivering reliable, high-quality audio, video, display and collaboration solutions that meet customer requirements and provide effective communication, presentation and conferencing experiences.

Key Job Accountabilities

Site Surveys and Technical Assessment

• Conduct site surveys to assess AV requirements, room layouts, acoustics, power availability and existing infrastructure.
• Evaluate equipment locations, cable routes, viewing distances and network connectivity.
• Recommend suitable AV solutions based on customer needs, room capacity and budget.

AV System Design

• Design integrated audio-visual systems for boardrooms, meeting rooms, auditoriums, training rooms and command centres.
• Prepare system architecture diagrams, signal flow diagrams, equipment layouts and technical specifications.
• Design audio, video, display, conferencing and collaboration solutions.
• Prepare BOQs, equipment schedules and cost estimates.

AV Equipment Installation and Configuration

• Install and configure projectors, LED displays, video walls, interactive screens, microphones, speakers and amplifiers.
• Install video conferencing equipment, control panels, AV racks and associated accessories.
• Perform AV cabling, termination, labelling and equipment connections.
• Configure equipment according to approved designs and manufacturer specifications.

Audio and Video System Optimization

• Configure audio processors, mixers, amplifiers, microphones and speaker systems.
• Optimize sound quality, audio levels, feedback suppression and speaker coverage.
• Configure display resolutions, image quality, video switching and signal distribution.
• Troubleshoot audio, video and connectivity issues.

AV Control Systems and Integration

• Configure AV control processors, touch panels and centralized control systems.
• Integrate audio, video, lighting and room automation systems where required.
• Coordinate with ICT, electrical and network teams to ensure seamless integration.

Video Conferencing and Collaboration Solutions

• Install and configure video conferencing systems, cameras, microphones and room control interfaces.
• Deploy platforms such as Microsoft Teams Rooms and Zoom Rooms.
• Configure wireless presentation, content sharing and room scheduling systems.
• Test conferencing functionality and resolve technical issues.

Testing and Commissioning

• Conduct functional testing of installed AV equipment and systems.
• Verify audio quality, display performance, conferencing functionality and equipment integration.
• Identify and rectify faults before commissioning and customer handover.
• Prepare testing and commissioning reports.

Maintenance and Technical Support

• Perform preventive and corrective maintenance of AV equipment and systems.
• Diagnose and resolve audio, video, display, conferencing and connectivity faults.
• Perform approved software and firmware updates.
• Recommend equipment upgrades and system improvements.

Customer Training and Technical Handover

• Train customers and end users on operating installed AV and conferencing systems.
• Prepare user guides, operating procedures and troubleshooting instructions.
• Demonstrate system functionality and provide technical handover documentation.

Technical Documentation and Reporting

• Prepare site survey reports, AV designs, equipment schedules and installation reports.
• Maintain equipment inventories, configuration records and maintenance logs.
• Prepare as-built drawings, rack layouts, operation manuals and commissioning reports.

Project Coordination, Safety and Compliance

• Coordinate AV installations with project managers, ICT teams, contractors, suppliers and customers.
• Monitor project timelines, budgets, quality and technical specifications.
• Ensure safe installation, proper cable management, equipment ventilation and secure mounting.
• Observe occupational safety requirements and applicable technical standards.

Key Performance Indicators

• Number of AV projects completed within agreed project timelines and budgets.
• Quality and accuracy of AV installations against approved designs and technical specifications.
• Successful completion of AV system testing and commissioning on first submission.
• Audio quality, speech intelligibility and coverage performance of installed sound systems.
• Video display quality, signal reliability and performance of installed video systems.
• Reliability and availability of installed video conferencing and collaboration systems.
• Number of recurring AV system faults and post-installation defects.
• Average response and resolution time for customer AV support requests.
• Completion rate of scheduled preventive maintenance activities.
• Accuracy and completeness of AV designs, signal flow diagrams, test reports and handover documentation.
• Customer satisfaction with AV system functionality, usability and technical support.
• Successful completion of customer training and system handovers.
• Effective management of project equipment, tools and materials with minimal wastage or damage.

Work experience & Technical Proficiency

• At least 2–4 years of relevant experience in audio-visual design, AV installation, AV integration or technical support.
• Practical experience installing, configuring, testing and maintaining professional AV systems.
• Experience with projectors, LED displays, video walls, interactive displays, microphones, loudspeakers, amplifiers, mixers and DSP systems.
• Experience implementing video conferencing and collaboration solutions such as Microsoft Teams Rooms and Zoom Rooms.
• Experience with AV signal distribution, HDMI, HDBaseT, USB, audio cabling and IP- based AV systems.
• Experience configuring AV control systems and integrating different AV equipment is desirable.
• Experience conducting site surveys, preparing AV designs and developing equipment schedules and BOQs.
• Experience commissioning AV systems, troubleshooting technical faults and training end users.
• Experience working on corporate boardrooms, conference rooms, auditoriums, training facilities, command centers or institutional AV projects is an added advantage

• Conduct site surveys to assess AV requirements, room layouts, acoustics, power availability and existing infrastructure.
• Evaluate equipment locations, cable routes, viewing distances and network connectivity.
• Recommend suitable AV solutions based on customer needs, room capacity and budget.
• Design integrated audio-visual systems for boardrooms, meeting rooms, auditoriums, training rooms and command centres.
• Prepare system architecture diagrams, signal flow diagrams, equipment layouts and technical specifications.
• Design audio, video, display, conferencing and collaboration solutions.
• Prepare BOQs, equipment schedules and cost estimates.
• Install and configure projectors, LED displays, video walls, interactive screens, microphones, speakers and amplifiers.
• Install video conferencing equipment, control panels, AV racks and associated accessories.
• Perform AV cabling, termination, labelling and equipment connections.
• Configure equipment according to approved designs and manufacturer specifications.
• Configure audio processors, mixers, amplifiers, microphones and speaker systems.
• Optimize sound quality, audio levels, feedback suppression and speaker coverage.
• Configure display resolutions, image quality, video switching and signal distribution.
• Troubleshoot audio, video and connectivity issues.
• Configure AV control processors, touch panels and centralized control systems.
• Integrate audio, video, lighting and room automation systems where required.
• Coordinate with ICT, electrical and network teams to ensure seamless integration.
• Install and configure video conferencing systems, cameras, microphones and room control interfaces.
• Deploy platforms such as Microsoft Teams Rooms and Zoom Rooms.
• Configure wireless presentation, content sharing and room scheduling systems.
• Test conferencing functionality and resolve technical issues.
• Conduct functional testing of installed AV equipment and systems.
• Verify audio quality, display performance, conferencing functionality and equipment integration.
• Identify and rectify faults before commissioning and customer handover.
• Prepare testing and commissioning reports.
• Perform preventive and corrective maintenance of AV equipment and systems.
• Diagnose and resolve audio, video, display, conferencing and connectivity faults.
• Perform approved software and firmware updates.
• Recommend equipment upgrades and system improvements.
• Train customers and end users on operating installed AV and conferencing systems.
• Prepare user guides, operating procedures and troubleshooting instructions.
• Demonstrate system functionality and provide technical handover documentation.
• Prepare site survey reports, AV designs, equipment schedules and installation reports.
• Maintain equipment inventories, configuration records and maintenance logs.
• Prepare as-built drawings, rack layouts, operation manuals and commissioning reports.
• Coordinate AV installations with project managers, ICT teams, contractors, suppliers and customers.
• Monitor project timelines, budgets, quality and technical specifications.
• Ensure safe installation, proper cable management, equipment ventilation and secure mounting.
• Observe occupational safety requirements and applicable technical standards.

• Audio-visual design
• AV installation
• AV integration
• Technical support
• Projectors
• LED displays
• Video walls
• Interactive displays
• Microphones
• Loudspeakers
• Amplifiers
• Mixers
• DSP systems
• Microsoft Teams Rooms
• Zoom Rooms
• AV signal distribution
• HDMI
• HDBaseT
• USB
• Audio cabling
• IP-based AV systems
• AV control systems
• Site surveys
• AV designs
• Equipment schedules
• BOQs
• Commissioning AV systems
• Troubleshooting technical faults
• Training end users

• BA/BSc/HND