Org. Setting and Reporting

The United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UN-Habitat) and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information services (www.unon.org). These multiple When Actually Employed (WAE) roster positions are located in the Conference and Client Support Section, within the Information and Communications Technology Service (ICTS), United Nations Office at Nairobi (UNON) and report to the Senior Audio Visual (AV) Technician.

Responsibilities

Within delegated authority, the Telecommunications Assistants will be responsible for the following duties:

1. CONFERENCE OPERATIONS:

• Setup, test and operate simultaneous interpretation, public address, recording, hybrid integration, remote simultaneous interpretation, wireless, captioning, webstreaming and video-conferencing equipment as per the defined Standard Operating Procedures and within operational specifications.
• Ensure conference Key Performance Indicators (KPIs) are adhered to.
• Assist and Monitor equipment moves, additions, changes, mobilization and demobilization, and ensure guidelines, rules and procedures and safety standards are met.
• Guide, assist and monitor external contractors in the installation, integration and operation of third-party equipment.
• Liaise with other stakeholders including ICTS Infrastructure Management Section, Division of Conference Services, Facilities Management and UN Security among others to ensure smooth conference operations.
• Collect client feedback in a timely manner.

2. GENERAL DUTIES:

• Assist with periodic Preventive Maintenance activities.
• Assist with store management and asset lifecycle activities including physical verification checks.
• Assist with post-production activities including media asset management, extraction, video-editing, tagging, archiving and distribution.
• Assist with Conference Control Room operations.
• Assist with cost estimates, expenditure reports and record-keeping.
• Assist with workflow analyses, project support and continuous service improvement activities.
• Assist with the collection and analysis of data as well as preparation of data presentations, dashboards and reports for information sharing, responding to queries, knowledge management, planning and decision making.

3. Perform other related duties as assigned.

Competencies

• PROFESSIONALISM: Good technical skills, ability to participate in setting up, operating and maintaining Audio Visual (AV) technologies and provide user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
• TEAMWORK: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others' ideas and expertise. Is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• TECHNOLOGICAL AWARENESS: Keeps abreast of current and emerging technologies including Artificial Intelligence. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

Completion of high school diploma or equivalent is required. Supplemental courses/technical certificates in the Audio/Visual, Information Technology and/or Project Management fields such as CTS, Dante, Q-Sys, ST2110, ITIL v4 Foundation, CCNA, Prince2, etc. are required.

Job - Specific Qualification

Excellent technical, troubleshooting and computer skills (MS Office 365, Word, Excel, Powerpoint, Outlook and Teams) are required.

Work Experience

A minimum of three (3) years of relevant and progressively responsible experience in the audio/visual, information technology and/or engineering/electronic fields is required. The minimum years of relevant experience is reduced by two (2) years for candidates with a first-level University degree. Experience in supporting meetings and conferences in large, international, multilingual organizations is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

• Setup, test and operate simultaneous interpretation, public address, recording, hybrid integration, remote simultaneous interpretation, wireless, captioning, webstreaming and video-conferencing equipment as per the defined Standard Operating Procedures and within operational specifications.
• Ensure conference Key Performance Indicators (KPIs) are adhered to.
• Assist and Monitor equipment moves, additions, changes, mobilization and demobilization, and ensure guidelines, rules and procedures and safety standards are met.
• Guide, assist and monitor external contractors in the installation, integration and operation of third-party equipment.
• Liaise with other stakeholders including ICTS Infrastructure Management Section, Division of Conference Services, Facilities Management and UN Security among others to ensure smooth conference operations.
• Collect client feedback in a timely manner.
• Assist with periodic Preventive Maintenance activities.
• Assist with store management and asset lifecycle activities including physical verification checks.
• Assist with post-production activities including media asset management, extraction, video-editing, tagging, archiving and distribution.
• Assist with Conference Control Room operations.
• Assist with cost estimates, expenditure reports and record-keeping.
• Assist with workflow analyses, project support and continuous service improvement activities.
• Assist with the collection and analysis of data as well as preparation of data presentations, dashboards and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Perform other related duties as assigned.

• Good technical skills
• Ability to participate in setting up, operating and maintaining Audio Visual (AV) technologies
• Provide user support
• Ability to respond to changing requirements and assignments
• Ability to apply good judgment
• Ability to perform analysis, modeling and interpretation of data
• Excellent technical, troubleshooting and computer skills (MS Office 365, Word, Excel, Powerpoint, Outlook and Teams)
• Keeps abreast of current and emerging technologies including Artificial Intelligence
• Understands applicability and limitations of technology
• Actively seeks to apply technology to appropriate tasks
• Shows willingness to learn new technology

• Completion of high school diploma or equivalent is required.
• Supplemental courses/technical certificates in the Audio/Visual, Information Technology and/or Project Management fields such as CTS, Dante, Q-Sys, ST2110, ITIL v4 Foundation, CCNA, Prince2, etc. are required.