Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

Job Description

Lead the execution of the bancassurance strategy and performance of the bancassurance portfolio across Life, General, Medical, Pensions and other product lines. Grow sustainable, customer-focused distribution through bank and partner channels, while ensuring strong collections, service quality, complaint resolution and team performance.

KEY TASKS AND RESPONSIBILITIES

• Lead growth across corporate life, retail Life, group Life, General, Medical, Pensions and other product lines, balancing new business, retention, persistency, customer value and sustainable revenue
• Oversee portfolio performance and, within the organization’s delegated authority, revenue, costs, budgets and forecasts. Identify performance gaps early and direct corrective action
• Assess market, channel and customer opportunities; recommend product, pricing, service or distribution changes to improve competitiveness and portfolio outcomes
• Monitor Banks performance and addressing the reasons for failure to avoid unnecessary surprises in performance as well as implementation of strategies to take advantage of the opportunities unfolding
• Conducts joint-field work with Branch Relationship Managers and regional managers to support their endeavors in bringing in business
• Set sales targets and performance goals for the sales teams
• Monitor sales activities, track performance metrics, and provide regular reports to senior management
• Implement effective sales strategies to maximize revenue generation and market penetration
• Foster a customer-centric culture within the bancassurance team, emphasizing service quality and customer satisfaction
• Address customer inquiries, complaints, and feedback in a timely and professional manner
• Set oversight and accountability for collections across the portfolio, working with partners to improve payment completion and address arrears, failed payments and process bottlenecks.
• Foster Team capability and collaboration, performance and delivery of strategic initiatives

SKILLS AND COMPETENCIES

• Excellent verbal and written communication skills
• Customer-centric mindset with problem-solving ability
• Strong interpersonal skills and emotional intelligence
• Discretion and confidentiality in handling personal and policy data
• Attention to detail and accuracy in service delivery
• Proven experience in bancassurance sales management or related roles within the financial services industry
• In-depth knowledge of insurance products, regulations, and market trends
• Strong leadership abilities with a demonstrated ability to motivate and inspire teams
• Excellent communication, analytical, negotiation, and interpersonal skills
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment

KNOWLEDGE & EXPERIENCE

Over 6 (six) years of experience in the insurance industry, with a focus on Bancassurance distribution channels and successful sales leads closure

Knowledge of life insurance products and operations is an added advantage

QUALIFICATIONS

Bachelor’s degree in commerce, Business Administration, or a related discipline

Must have ALMI qualification with demonstrated progress towards FLMI, AIIK, ACII

FLMI qualification will be an added advantage

• Lead the execution of the bancassurance strategy and performance of the bancassurance portfolio across Life, General, Medical, Pensions and other product lines.
• Grow sustainable, customer-focused distribution through bank and partner channels, while ensuring strong collections, service quality, complaint resolution and team performance.
• Lead growth across corporate life, retail Life, group Life, General, Medical, Pensions and other product lines, balancing new business, retention, persistency, customer value and sustainable revenue
• Oversee portfolio performance and, within the organization’s delegated authority, revenue, costs, budgets and forecasts. Identify performance gaps early and direct corrective action
• Assess market, channel and customer opportunities; recommend product, pricing, service or distribution changes to improve competitiveness and portfolio outcomes
• Monitor Banks performance and addressing the reasons for failure to avoid unnecessary surprises in performance as well as implementation of strategies to take advantage of the opportunities unfolding
• Conducts joint-field work with Branch Relationship Managers and regional managers to support their endeavors in bringing in business
• Set sales targets and performance goals for the sales teams
• Monitor sales activities, track performance metrics, and provide regular reports to senior management
• Implement effective sales strategies to maximize revenue generation and market penetration
• Foster a customer-centric culture within the bancassurance team, emphasizing service quality and customer satisfaction
• Address customer inquiries, complaints, and feedback in a timely and professional manner
• Set oversight and accountability for collections across the portfolio, working with partners to improve payment completion and address arrears, failed payments and process bottlenecks.
• Foster Team capability and collaboration, performance and delivery of strategic initiatives

• Excellent verbal and written communication skills
• Customer-centric mindset with problem-solving ability
• Strong interpersonal skills and emotional intelligence
• Discretion and confidentiality in handling personal and policy data
• Attention to detail and accuracy in service delivery
• Proven experience in bancassurance sales management or related roles within the financial services industry
• In-depth knowledge of insurance products, regulations, and market trends
• Strong leadership abilities with a demonstrated ability to motivate and inspire teams
• Excellent communication, analytical, negotiation, and interpersonal skills
• Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment

• Bachelor’s degree in commerce, Business Administration, or a related discipline
• Must have ALMI qualification with demonstrated progress towards FLMI, AIIK, ACII
• FLMI qualification will be an added advantage