Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.

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Banquet Supervisor

Job Type

Full Time

Qualification

Diploma

Experience

3 years

Location

Nairobi

Job Field

Hospitality / Hotel / Restaurant

Key Responsibilities

The main responsibility of the Banquet Supervisor is to

• Acquire a working knowledge of hotel, in-house facilities and local information to respond to Guest questions in these areas as required
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Handle all food, beverage and operating equipment with care, to minimize breakages and wastage.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire
• Supervise Banquet Waiter / Waitress staff, verifying that their workstations are stocked with materials, wares and are also neat and orderly.
• Be aware of the service sequence and to correct the Waiter / Waitress staff if necessary thereby coaching them on how to achieve Banquet revenue goals.
• Use approved suggestive selling techniques to up sell products with higher profit margin
• Utilize supervisory skills, effective communication and motivation to maximize employee productivity and satisfaction.
• Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Establish correct cash handling procedures; process all Guest orders through MICROS before any dish or food is served.
• Report “Lost and Found” items and handle them in accordance to the Policy & Procedures.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Understand that business demands sometimes, makes it necessary to move employees from their accustomed shifts to other shifts.
• Report for duty punctually wearing the correct uniform and name tagged at all times.
• Performs any duties as assigned to him/her by management.

Skills, Knowledge and Expertise

• Minimum 3 years’ experience in a F&B Supervisory position in a 5 star Hotel.
• Diploma/Certificate in Food and Beverage/Sales
• Desirable - Supervisory Training from a reputable learning institution
• Excellent oral and written skills in English. Additional language will be an added advantage.
• Comprehensive Opera Cloud knowledge will be an added advantage
• Up Selling skills/techniques.

• Acquire a working knowledge of hotel, in-house facilities and local information to respond to Guest questions in these areas as required
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Handle all food, beverage and operating equipment with care, to minimize breakages and wastage.
• Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire
• Supervise Banquet Waiter / Waitress staff, verifying that their workstations are stocked with materials, wares and are also neat and orderly.
• Be aware of the service sequence and to correct the Waiter / Waitress staff if necessary thereby coaching them on how to achieve Banquet revenue goals.
• Use approved suggestive selling techniques to up sell products with higher profit margin
• Utilize supervisory skills, effective communication and motivation to maximize employee productivity and satisfaction.
• Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• Establish correct cash handling procedures; process all Guest orders through MICROS before any dish or food is served.
• Report “Lost and Found” items and handle them in accordance to the Policy & Procedures.
• Ensure that all potential and real hazards are reported and rectified immediately.
• Understand that business demands sometimes, makes it necessary to move employees from their accustomed shifts to other shifts.
• Report for duty punctually wearing the correct uniform and name tagged at all times.
• Performs any duties as assigned to him/her by management.

• Supervisory skills
• Effective communication
• Motivation
• Up Selling skills/techniques
• Comprehensive Opera Cloud knowledge
• Excellent oral and written skills in English

• Diploma/Certificate in Food and Beverage/Sales
• Supervisory Training from a reputable learning institution (Desirable)