Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...

About the Role:

Are you an experienced professional in Employee Benefits, Benefits Administration, Insurance Operations, Billing, or Account Reconciliation looking for your next challenge? Join our team and lead key benefits operations while driving process excellence and team performance.

What You'll Do:

• Oversee employee benefits administration and reconciliations.
• Review and validate departmental KPIs and operational reports.
• Audit billing and reconciliation processes to ensure accuracy.
• Lead, mentor, and support team members.
• Manage escalations and collaborate with cross-functional teams.
• Conduct root cause analysis and implement process improvements.
• Monitor SLA and turnaround time compliance.
• Ensure quality control and adherence to operational procedures.

What We're Looking For:

• 4+ years of experience in Benefits Administration, Employee Benefits, Insurance Operations, Billing, or Reconciliation.
• Previous leadership or supervisory experience.
• Strong analytical and problem-solving skills.
• Intermediate accounting knowledge.
• Advanced Microsoft Office / Excel skills.
• Experience managing KPIs, audits, and process improvements.
• Excellent communication skills in English (written and verbal).
• Strong attention to detail and decision-making abilities.

• Oversee employee benefits administration and reconciliations.
• Review and validate departmental KPIs and operational reports.
• Audit billing and reconciliation processes to ensure accuracy.
• Lead, mentor, and support team members.
• Manage escalations and collaborate with cross-functional teams.
• Conduct root cause analysis and implement process improvements.
• Monitor SLA and turnaround time compliance.
• Ensure quality control and adherence to operational procedures.

• Benefits Administration
• Employee Benefits
• Insurance Operations
• Billing
• Account Reconciliation
• Leadership
• Supervisory experience
• Analytical skills
• Problem-solving skills
• Intermediate accounting knowledge
• Advanced Microsoft Office / Excel skills
• KPI management
• Audit experience
• Process improvement experience
• Excellent communication skills in English (written and verbal)
• Attention to detail
• Decision-making abilities

• BA/BSc/HND