The Role

Zeno is seeking a proactive and detail-oriented Bike Financing Intern to support the day-to-day delivery of our motorcycle financing operations in Kenya. Working closely with the Operations Manager, Bike Financing, you will gain practical exposure to customer onboarding, documentation checks, asset handovers, repayment monitoring, collections support, reporting, and process improvement.

This internship is designed for a student or recent graduate seeking hands-on experience in mobility financing, fintech operations, and customer service. You will help maintain accurate records, follow up on operational tasks, support field coordination, and contribute to a smooth and fair customer experience while receiving guidance from experienced team members.

What You'll Do

• Customer Onboarding Support: Assist with collecting and checking customer documents, updating records, and preparing files for review.
• Financing Operations Support: Help coordinate approved disbursements, motorcycle handovers, GPS installation checks, and completion of required documentation.
• Repayment Monitoring: Update repayment trackers, identify overdue accounts, send approved reminders, and escalate exceptions to the relevant team member.
• Collections and Recovery Administration: Support call lists, follow-up schedules, case records, and documentation for collections and recovery activities.
• Data and Reporting: Enter and validate data in spreadsheets and operational systems, prepare routine reports, and flag missing or inconsistent information.
• Field Coordination: Liaise with field officers and other teams to track pending verifications, handovers, customer follow-ups, and asset-related tasks.
• Process Improvement: Document recurring issues, suggest practical improvements, and support updates to checklists and standard operating procedures.
• Compliance and Customer Care: Follow internal policies, protect confidential information, and treat customers professionally and fairly.

What You Bring

• Currently pursuing or recently completed a diploma or bachelor's degree in Business Administration, Finance, Economics, Operations, Supply Chain, Statistics, or a related field.
• No full-time work experience is required; relevant coursework, volunteering, attachment, or prior internship experience is an advantage.
• Good working knowledge of Microsoft Excel or Google Sheets; confidence with basic formulas, sorting, filtering, and data entry.
• Strong attention to detail and commitment to accurate record-keeping.
• Clear written and verbal communication skills and a customer-focused approach.
• Ability to organize tasks, meet deadlines, ask questions, and follow through on assigned work.
• High integrity and discretion when handling customer and financial information.
• Interest in electric mobility, asset financing, fintech, or inclusive financial services.

What We Offer

• A structured, hands-on learning experience in mobility financing operations.
• Mentorship and regular feedback from experienced team members.
• Exposure to customer onboarding, portfolio reporting, field coordination, and operational systems.
• Opportunity to contribute to a high-impact electric mobility and financial inclusion mission.
• Internship stipend and applicable benefits in line with company policy.
• Join a world-class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

• Customer Onboarding Support: Assist with collecting and checking customer documents, updating records, and preparing files for review.
• Financing Operations Support: Help coordinate approved disbursements, motorcycle handovers, GPS installation checks, and completion of required documentation.
• Repayment Monitoring: Update repayment trackers, identify overdue accounts, send approved reminders, and escalate exceptions to the relevant team member.
• Collections and Recovery Administration: Support call lists, follow-up schedules, case records, and documentation for collections and recovery activities.
• Data and Reporting: Enter and validate data in spreadsheets and operational systems, prepare routine reports, and flag missing or inconsistent information.
• Field Coordination: Liaise with field officers and other teams to track pending verifications, handovers, customer follow-ups, and asset-related tasks.
• Process Improvement: Document recurring issues, suggest practical improvements, and support updates to checklists and standard operating procedures.
• Compliance and Customer Care: Follow internal policies, protect confidential information, and treat customers professionally and fairly.

• Microsoft Excel or Google Sheets
• Basic formulas, sorting, filtering, and data entry
• Strong attention to detail
• Accurate record-keeping
• Clear written and verbal communication skills
• Customer-focused approach
• Ability to organize tasks
• Meet deadlines
• Ask questions
• Follow through on assigned work
• High integrity
• Discretion
• Interest in electric mobility, asset financing, fintech, or inclusive financial services

• Currently pursuing or recently completed a diploma or bachelor's degree in Business Administration, Finance, Economics, Operations, Supply Chain, Statistics, or a related field.
• No full-time work experience is required; relevant coursework, volunteering, attachment, or prior internship experience is an advantage.