Job Overview

We are seeking a French and English Bilingual Provider Network Manager to join our Africa Network Management team. This role is specifically designed for professionals who are fluent in both French and English, enabling effective engagement with healthcare providers, internal stakeholders, and business partners across diverse African markets.

Based in Senegal, you will play a critical role in strengthening and expanding provider relationships across Francophone and Anglophone regions. Working closely with regional and global stakeholders, you will help deliver exceptional provider experiences, support network growth, improve operational performance, and ensure access to high-quality healthcare services for our customers.

As a trusted partner to healthcare providers, you will manage the provider lifecycle from onboarding and education through relationship management, performance monitoring, operational support, reconciliation activities, issue resolution, and continuous engagement. Your ability to communicate seamlessly in both French and English will be essential to driving collaboration, resolving complex issues, and supporting strategic network objectives across Africa.

Key Responsibilities

Provider Relationship Management

• Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
• Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
• Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.

Provider Onboarding & Education

• Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
• Deliver provider training and education in both French and English as required.

Operational Support & Issue Resolution

• Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
• Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
• Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.

Performance Management & Network Development

• Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
• Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
• Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.

Strategic & Market Intelligence

• Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
• Provide regular market intelligence and recommendations that support network strategy and business objectives.
• Share insights and best practices with regional and global stakeholders to drive continuous improvement.

Reporting & Stakeholder Management

• Prepare business reports, presentations, provider performance updates, and network management reports.
• Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
• Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.

Required Qualifications

Location Requirement: Must be currently based in Senegal or have authorization to work in Senegal.

Language Requirement (Essential): Full professional fluency in both French and English is mandatory.

The successful candidate must be able to:

• Conduct provider meetings and negotiations in both French and English.
• Prepare professional reports, presentations, and communications in both languages.
• Engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
• Navigate multicultural environments where bilingual communication is critical to success.

Applications from candidates who do not possess professional fluency in both French and English will not be considered.

Experience

• Minimum of 3 years’ experience in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
• Experience working with healthcare providers and managing external stakeholder relationships.
• Exposure to regional or multi-country healthcare environments is highly desirable.

Skills & Competencies

• Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
• Excellent communication, presentation, and negotiation skills in both French and English.
• Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
• Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.

• Develop, manage, and strengthen relationships with healthcare providers, including hospitals, clinics, pharmacies, laboratories, and physician groups across assigned African markets.
• Serve as the primary relationship owner for a portfolio of providers, ensuring high levels of engagement, satisfaction, and partnership.
• Conduct regular provider meetings, business reviews, and site visits to maintain strong working relationships and identify improvement opportunities.
• Lead provider onboarding activities and ensure providers are fully informed on operational processes, billing requirements, digital tools, policies, and service standards.
• Deliver provider training and education in both French and English as required.
• Manage provider inquiries, complaints, escalations, payment concerns, and service-related issues through effective cross-functional collaboration.
• Resolve provider challenges in a timely and professional manner while maintaining positive provider relationships.
• Support providers in understanding reconciliation outcomes and resolving billing and payment-related queries.
• Monitor provider performance, service delivery, operational KPIs, and reimbursement trends to identify risks and opportunities.
• Analyze provider data and market trends to support network optimization, affordability initiatives, and access-to-care objectives.
• Partner with the Africa Network Management team to identify network expansion opportunities and address service gaps.
• Maintain a strong understanding of healthcare market dynamics, provider landscapes, and regulatory developments across Africa.
• Provide regular market intelligence and recommendations that support network strategy and business objectives.
• Share insights and best practices with regional and global stakeholders to drive continuous improvement.
• Prepare business reports, presentations, provider performance updates, and network management reports.
• Represent Africa Network Management during provider engagements, regional initiatives, and strategic discussions.
• Collaborate effectively with stakeholders across multiple countries, functions, cultures, and time zones.

• Strong relationship management skills with the ability to build and maintain effective partnerships with healthcare providers and internal stakeholders.
• Excellent communication, presentation, and negotiation skills in both French and English.
• Strong analytical and problem-solving abilities, with experience interpreting data and identifying improvement opportunities.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel; experience with CRM or provider management systems is advantageous.
• Self-motivated, accountable, and results-driven, with the ability to work effectively both independently and within multicultural, cross-functional teams.

• Must be currently based in Senegal or have authorization to work in Senegal.
• Full professional fluency in both French and English is mandatory.
• Ability to conduct provider meetings and negotiations in both French and English.
• Ability to prepare professional reports, presentations, and communications in both languages.
• Ability to engage confidently with providers and stakeholders across Francophone and Anglophone Africa.
• Ability to navigate multicultural environments where bilingual communication is critical to success.
• Minimum of 3 years’ experience in Provider Relations, Provider Network Management, Network Operations, Healthcare Operations, Account Management, or a similar provider-facing role.
• Experience working with healthcare providers and managing external stakeholder relationships.
• Exposure to regional or multi-country healthcare environments is highly desirable.