Responsibilities or duties

Branch Operations Management

• Oversee all branch operations and ensure smooth service delivery.
• Coordinate funeral arrangements, transportation, mortuary services, and customer support activities.
• Ensure adherence to company policies, procedures, and service standards.
• Monitor branch performance and implement continuous improvement initiatives.

Customer Service & Client Relations

• Ensure clients and bereaved families receive compassionate, professional, and timely support.
• Handle customer inquiries, complaints, and service escalations.
• Maintain high standards of customer satisfaction and service excellence.
• Build and maintain positive relationships with hospitals, mortuaries, religious institutions, and other stakeholders.

Team Leadership & Staff Management

• Supervise branch staff and ensure effective workforce utilization.
• Manage employee performance, attendance, discipline, and development.
• Conduct staff training, coaching, and performance evaluations.
• Foster teamwork and a positive working environment.

Business Development & Stakeholder Engagement

• Support branch growth initiatives and service promotion activities.
• Develop relationships with hospitals, healthcare facilities, insurance providers, and community organizations.
• Identify opportunities to improve service delivery and increase branch revenue.

Financial & Administrative Management

• Manage branch budgets and operational expenses.
• Ensure accurate billing, collections, and financial reporting.
• Monitor branch profitability and cost-control measures.
• Maintain accurate operational and administrative records.

Compliance & Risk Management

• Ensure compliance with health, safety, legal, and regulatory requirements.
• Monitor adherence to company operational procedures.
• Manage risks and ensure proper handling of sensitive client information.
• Oversee incident reporting and resolution processes.

Reporting

• Prepare and submit operational, financial, and performance reports.
• Monitor key branch performance indicators and recommend corrective actions where necessary.

Qualifications or requirements 

Qualifications & Experience

• Diploma or Bachelor’s Degree in Business Administration, Healthcare Management Operations Management or a related field
• Minimum 3–5 years of supervisory or management experience.
• Experience in a hospital, healthcare facility, mortuary, funeral home, insurance, hospitality, or related service environment is highly preferred.
• Proven experience managing teams and operations.
• Strong leadership and people management skills.
• Excellent customer service and stakeholder management abilities.

• Oversee all branch operations and ensure smooth service delivery.
• Coordinate funeral arrangements, transportation, mortuary services, and customer support activities.
• Ensure adherence to company policies, procedures, and service standards.
• Monitor branch performance and implement continuous improvement initiatives.
• Ensure clients and bereaved families receive compassionate, professional, and timely support.
• Handle customer inquiries, complaints, and service escalations.
• Maintain high standards of customer satisfaction and service excellence.
• Build and maintain positive relationships with hospitals, mortuaries, religious institutions, and other stakeholders.
• Supervise branch staff and ensure effective workforce utilization.
• Manage employee performance, attendance, discipline, and development.
• Conduct staff training, coaching, and performance evaluations.
• Foster teamwork and a positive working environment.
• Support branch growth initiatives and service promotion activities.
• Develop relationships with hospitals, healthcare facilities, insurance providers, and community organizations.
• Identify opportunities to improve service delivery and increase branch revenue.
• Manage branch budgets and operational expenses.
• Ensure accurate billing, collections, and financial reporting.
• Monitor branch profitability and cost-control measures.
• Maintain accurate operational and administrative records.
• Ensure compliance with health, safety, legal, and regulatory requirements.
• Monitor adherence to company operational procedures.
• Manage risks and ensure proper handling of sensitive client information.
• Oversee incident reporting and resolution processes.
• Prepare and submit operational, financial, and performance reports.
• Monitor key branch performance indicators and recommend corrective actions where necessary.

• Proficiency in branch operations
• Team leadership
• Customer service
• Strong leadership and people management skills
• Excellent customer service and stakeholder management abilities

• Diploma or Bachelor’s Degree in Business Administration, Healthcare Management Operations Management or a related field
• Minimum 3–5 years of supervisory or management experience.
• Experience in a hospital, healthcare facility, mortuary, funeral home, insurance, hospitality, or related service environment is highly preferred.
• Proven experience managing teams and operations.