Background information about the job or company (e.g., role context, company overview)

Nrs Sacco is a modern Sacco which encourages a saving culture of all our members contributing positively to the economy of our country. NRS Sacco brings on board a variety facilities, products and services that are tailor made to fit the needs and enhance the economic welfare of different categories of our members both in informal and formal sector.

Responsibilities or duties

• Oversee the daily operations of the branch to ensure efficient service delivery.
• Ensure adherence to SACCO policies, procedures, and regulatory requirements.
• Monitor and achieve sales targets, member growth, and profitability of the branch.
• Maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Handle and resolve customer complaints and inquiries effectively.
• Prepare and present branch performance reports to senior management.

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• Strong leadership and people management skills.
• In-depth knowledge of Sacco operations, financial products, and services.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet set targets.
• High level of integrity and attention to detail.

Experience needed

At least 2 years of experience in banking, microfinance, SACCO’s, or a similar financial institution, with 1-2 years in a Branch managerial role.

• Oversee the daily operations of the branch to ensure efficient service delivery.
• Ensure adherence to SACCO policies, procedures, and regulatory requirements.
• Monitor and achieve sales targets, member growth, and profitability of the branch.
• Maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Handle and resolve customer complaints and inquiries effectively.
• Prepare and present branch performance reports to senior management.

• Strong leadership and people management skills.
• In-depth knowledge of Sacco operations, financial products, and services.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet set targets.
• High level of integrity and attention to detail.

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• At least 2 years of experience in banking, microfinance, SACCO’s, or a similar financial institution, with 1-2 years in a Branch managerial role.