Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

Job Description

Develop, grow and monitor Branch liability and asset portfolios with aim of ensuring that the branch remains profitable, competitive and promptly reacts to changes in both the internal and external environment.

Contribute to and take proactive role in the strategic direction of Branch Business. This will include ensuring that the Bank’s objectives as relates to the branch in particular and Retail banking in general are met. A key role will be development of branch strategies.

Overall management of the branch to ensure superior service offering to all banks customers, reduction of operating costs by ensuring efficient utilization of bank’s resources and reduction of fraud and losses through implementation of first-class corporate governance through adherence to set policies and procedures

Customer Care: Monitor and Manage Customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.

Forecast, plan, implement and monitor all branch sales, cost and expenditure activities within set budget and proactively and promptly device remedial actions to minimize the variance between the budget an actual performance.

Organize and manage the available branch human and physical resources. Coach, mentor and develop a high performing team. A key ingredient being inculcation of performance management framework.

Co-ordinate all branch activities and liaise with Regional office and other Head office Units for branch requirements.

Enterprise-wide Risk Management;-Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education

University Degree

Any Field

RQ

Masters Degree

AA

The person

For the above position, the successful applicant should have the following: -

• A University Degree from a recognized institution.
• Minimum of 8 years’ experience in General Banking; 6 years of which one should have been a Branch Manager in a Bank.
• Experience in Sales, Personal/Business/or Retail Banking.
• Experience Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
• Demonstrated consistent high performance in role(s) held in the last three years
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
• A good understanding of risk, credit policies and procedures.
• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.

• Develop, grow and monitor Branch liability and asset portfolios with aim of ensuring that the branch remains profitable, competitive and promptly reacts to changes in both the internal and external environment.
• Contribute to and take proactive role in the strategic direction of Branch Business. This will include ensuring that the Bank’s objectives as relates to the branch in particular and Retail banking in general are met. A key role will be development of branch strategies.
• Overall management of the branch to ensure superior service offering to all banks customers, reduction of operating costs by ensuring efficient utilization of bank’s resources and reduction of fraud and losses through implementation of first-class corporate governance through adherence to set policies and procedures
• Monitor and Manage Customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.
• Forecast, plan, implement and monitor all branch sales, cost and expenditure activities within set budget and proactively and promptly device remedial actions to minimize the variance between the budget an actual performance.
• Organize and manage the available branch human and physical resources. Coach, mentor and develop a high performing team. A key ingredient being inculcation of performance management framework.
• Co-ordinate all branch activities and liaise with Regional office and other Head office Units for branch requirements.
• Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.

• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.

• A University Degree from a recognized institution.
• Minimum of 8 years’ experience in General Banking; 6 years of which one should have been a Branch Manager in a Bank.
• Experience in Sales, Personal/Business/or Retail Banking.
• Experience Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
• Demonstrated consistent high performance in role(s) held in the last three years
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
• A good understanding of risk, credit policies and procedures.