Duties and Responsibilities

• Manage the day-to-day operations of the branch, including customer service, new customers acquisition, loan disbursements, collections, filing, pipelines and daily reports preparation.
• Achieve branch targets in all KPIs, contributing to the overall growth of the organization by generating revenue.
• Implement strategies to improve branch efficiency, resulting in reduced processing times and increased customer satisfaction.
• Lead a team of BDOs and administrative staff, providing guidance and support to ensure high performance levels.
• Develop and maintain relationships with local businesses and community organizations to promote the company& services.
• Ensure compliance with regulatory requirements and company policies at the branch level
• Collaborate with other branches and departments to share best practices and improve overall company performance.

Academic &Professional Qualification

Essential

• Diploma

Desirable

• Bachelor's Degree in Business or equivalent.

Work Experience & Skills

• 1 year in the same field (microfinance)

Key Competencies

Essential

• Leadership and Team Management
• Customer Service Orientation
• Financial and Business Acumen
• Compliance and Risk Management
• Communication and Interpersonal Skills

• Manage the day-to-day operations of the branch, including customer service, new customers acquisition, loan disbursements, collections, filing, pipelines and daily reports preparation.
• Achieve branch targets in all KPIs, contributing to the overall growth of the organization by generating revenue.
• Implement strategies to improve branch efficiency, resulting in reduced processing times and increased customer satisfaction.
• Lead a team of BDOs and administrative staff, providing guidance and support to ensure high performance levels.
• Develop and maintain relationships with local businesses and community organizations to promote the company& services.
• Ensure compliance with regulatory requirements and company policies at the branch level
• Collaborate with other branches and departments to share best practices and improve overall company performance.

• Leadership and Team Management
• Customer Service Orientation
• Financial and Business Acumen
• Compliance and Risk Management
• Communication and Interpersonal Skills

• Diploma
• Bachelor's Degree in Business or equivalent.