I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.

Job Description

We are seeking an experienced and results-driven Branch Manager to lead our new branch; Our China Town (O.C.T) and drive business growth, customer acquisition, operational excellence, and team performance. The successful candidate will play a critical role in developing and managing client relationships, achieving business targets, ensuring compliance, and delivering exceptional customer experiences.

As this branch will serve a significant Chinese-speaking clientele, fluency in Mandarin Chinese is a mandatory requirement for this position.

Roles & Responsibilities

• Drive branch business performance through achievement of growth, profitability, and customer acquisition targets.
• Develop and execute strategies to grow funded and non-funded business portfolios.
• Identify and pursue new business opportunities from both existing and prospective customers.
• Build and maintain strong customer relationships while delivering exceptional service standards.
• Monitor branch sales performance and portfolio growth against agreed targets.
• Analyze financial statements, assess credit requests, and provide recommendations for approval.
• Oversee credit portfolio quality, including management of loan arrears and excess drawings.
• Ensure timely perfection and registration of collateral and securities.
• Lead, coach, and motivate branch staff to achieve high performance standards.
• Manage branch operational risk, compliance, and internal controls.
• Prepare and submit regular business performance and activity reports.
• Drive continuous improvement initiatives to enhance customer experience and branch efficiency.

Minimum Qualifications

• Bachelor’s Degree in Business, Finance, Economics, Social Sciences, or a related field.
• Relevant professional qualification in Banking, Finance, Business Management, or a related discipline.
• Membership in a recognized professional body is an added advantage.
• Minimum of 10 years’ relevant banking or financial services experience, including at least 3 years in a management role.

Mandatory Requirements

• Fluency in Mandarin Chinese (spoken and written) is mandatory.
• Professional proficiency in English.
• Demonstrated experience managing customer relationships and business portfolios.

Key Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong business development and relationship management capability.
• Commercial acumen and financial analysis skills.
• High levels of integrity and professionalism.
• Strong decision-making and problem-solving abilities.

• Drive branch business performance through achievement of growth, profitability, and customer acquisition targets.
• Develop and execute strategies to grow funded and non-funded business portfolios.
• Identify and pursue new business opportunities from both existing and prospective customers.
• Build and maintain strong customer relationships while delivering exceptional service standards.
• Monitor branch sales performance and portfolio growth against agreed targets.
• Analyze financial statements, assess credit requests, and provide recommendations for approval.
• Oversee credit portfolio quality, including management of loan arrears and excess drawings.
• Ensure timely perfection and registration of collateral and securities.
• Lead, coach, and motivate branch staff to achieve high performance standards.
• Manage branch operational risk, compliance, and internal controls.
• Prepare and submit regular business performance and activity reports.
• Drive continuous improvement initiatives to enhance customer experience and branch efficiency.

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong business development and relationship management capability.
• Commercial acumen and financial analysis skills.
• High levels of integrity and professionalism.
• Strong decision-making and problem-solving abilities.
• Fluency in Mandarin Chinese (spoken and written).
• Professional proficiency in English.
• Demonstrated experience managing customer relationships and business portfolios.

• Bachelor’s Degree in Business, Finance, Economics, Social Sciences, or a related field.
• Relevant professional qualification in Banking, Finance, Business Management, or a related discipline.
• Membership in a recognized professional body is an added advantage.