Branch Manager - Online Branch
2025-05-12T10:41:33+00:00
Kenya Institute of Management (KIM)
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https://www.kim.ac.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Education, and Training
Management
2025-05-23T17:00:00+00:00
Kenya
8
Key Responsibilities
- Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.
- Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.
- Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses, certifications and Membership products leveraging on digital platforms.
- Communicate customer and Online learner needs to the relevant department within the Institute.
- Manage the branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.
- Prepare periodic reports on Online Branch progress such as Revenue growth and collection, students’ numbers, Marketing activities and membership.
- Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the branch level and Online learning initiatives.
- Approve imprest for the branch operations.
- Responsible for student welfare to ensure customer satisfaction and nurture their talent.
- Chair the students’ welfare committee.
- Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.
- Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online Education.
Key Performance Indicators
- Revenue Generations
- Exams performance
- Level of Staff retention
- Number of Students Complaints and Compliments
- Quality of services
- Regulatory compliance
- Level of inquiries and conversions
- Students’ progression and retention
- Cost Management
Competencies (Technical)
- People Management skills
- Knowledge on Enterprise Resource Planning
- Knowledge on Research and Projects
- Record Keeping
- Report writing
- Marketing skills
- Public Relations
- Basic Accounting skills
- Human Resource Policies
- Computer Literacy
- Budgeting
Knowledge and Experience Required
- Bachelor of Business Administration or any related field.
- Member of KIM.
- Six years cumulative experience, 5 years in which should be in a Managerial role.
Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes. Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch. Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses, certifications and Membership products leveraging on digital platforms. Communicate customer and Online learner needs to the relevant department within the Institute. Manage the branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized. Prepare periodic reports on Online Branch progress such as Revenue growth and collection, students’ numbers, Marketing activities and membership. Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the branch level and Online learning initiatives. Approve imprest for the branch operations. Responsible for student welfare to ensure customer satisfaction and nurture their talent. Chair the students’ welfare committee. Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process. Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online Education
People Management skills Knowledge on Enterprise Resource Planning Knowledge on Research and Projects Record Keeping Report writing Marketing skills Public Relations Basic Accounting skills Human Resource Policies Computer Literacy Budgeting
Bachelor of Business Administration or any related field. Member of KIM. Six years cumulative experience, 5 years in which should be in a Managerial role.
JOB-6821d05df1d5e
Vacancy title:
Branch Manager - Online Branch
[Type: FULL_TIME, Industry: Education, and Training, Category: Management]
Jobs at:
Kenya Institute of Management (KIM)
Deadline of this Job:
Friday, May 23 2025
Duty Station:
Nairobi | Nairobi | Kenya
Summary
Date Posted: Monday, May 12 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Key Responsibilities
- Oversee delivery of quality services of the Online Branch in line with the Institute standards, policies, procedures and processes.
- Allocate work and supervise staff and Online Lecturers to ensure smooth operations and seamless online service delivery of the branch.
- Steer and supervise marketing initiatives of the Online Branch to promote KIM’s products, including Online courses, certifications and Membership products leveraging on digital platforms.
- Communicate customer and Online learner needs to the relevant department within the Institute.
- Manage the branch’s Online learning infrastructure, ensuring tools like LMS, virtual classrooms and students’ portals are effectively and properly utilized.
- Prepare periodic reports on Online Branch progress such as Revenue growth and collection, students’ numbers, Marketing activities and membership.
- Represent the senior management at the branch through communicating decisions made and the Institute’s policies at the branch level and Online learning initiatives.
- Approve imprest for the branch operations.
- Responsible for student welfare to ensure customer satisfaction and nurture their talent.
- Chair the students’ welfare committee.
- Oversee the Institute exams process at the branch to ensure timeliness and integrity of the process.
- Responsible for overseeing admission, progression and retention of students to all KIM’s programs with a focus on Online Education.
Key Performance Indicators
- Revenue Generations
- Exams performance
- Level of Staff retention
- Number of Students Complaints and Compliments
- Quality of services
- Regulatory compliance
- Level of inquiries and conversions
- Students’ progression and retention
- Cost Management
Competencies (Technical)
- People Management skills
- Knowledge on Enterprise Resource Planning
- Knowledge on Research and Projects
- Record Keeping
- Report writing
- Marketing skills
- Public Relations
- Basic Accounting skills
- Human Resource Policies
- Computer Literacy
- Budgeting
Knowledge and Experience Required
- Bachelor of Business Administration or any related field.
- Member of KIM.
- Six years cumulative experience, 5 years in which should be in a Managerial role.
Work Hours: 8
Experience in Months: 72
Level of Education: bachelor degree
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