Vacancy title:
Branch Manager

[Type: FULL_TIME, Industry: Finance, Category: Management]

Jobs at:
4G Capital

Deadline of this Job:
Friday, September 5 2025

Duty Station:
kenya | Nairobi | Kenya

Summary
Date Posted: Thursday, August 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Roles & Responsibilities

• Profitability : Achieve monthly disbursements and collections targets for the unit including all other set KPIs.
• Loan Verification. Spoof calling, Reference check and ID check.
• Leadership & Problem Solving. Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.
• Due diligence before loan approvals.
• Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
• Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
• Ensure Branch adherence to SOPs and policies.
• Relationships Building - Build excellent relationships with customers, customer- partners and opinion leaders in the branch. Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.
• Reporting - Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities in the sector.
• Administrative Duties - Ensure the office is clean, filing, procurement and inventory management.
• Customer Protection & Counter Indebtedness. Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.
• Perform Such other tasks and duties as the Company may from time to time designate as forming part of the Assistant Unit Manager’s job description.

KEY PERFORMANCE INDICATORS

• 2 Monthly Number of accounts closed
• 2k data monthly collected on the assigned portfolio
• Monthly Home Market clean up

Required skills

• Degree or diploma in a Business related course
• High communications & presentation skills.
• Ability to handle confidential information.
• Organizational skills with attention to detail.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• A Strong service ethos is essential.

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to 4G Capital on docs.google.com to apply

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