Background

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also...

Key Responsibilities

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.

The Person

For the above position, the successful applicant should have the following: -

Qualifications

• A Bachelor’s Degree from a recognized institution.
• Cash Management Training is required.

Experience

• A minimum of 6 years General Banking experience.
• Should have at least 6 months experience in Branch Operations: Cash, Clearing, Accounts & Administration.
• At least 3 years’ experience in the following roles:
  • Personal/Business/Retail Banking or Sales Manager.
  • Credit Management.
  • Customer Service / Relationship Management.

• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.

• Cash Management
• Credit Management
• Customer Service / Relationship Management
• Sales Management

• A Bachelor’s Degree from a recognized institution.
• Cash Management Training is required.