Background

New Muthokinju Hardware Limited is a leading distributor of Paint, Cement and other adhesives and decorating sundries.

Key Purposes

• Drive branch performance to meet or exceed monthly and annual revenue targets.
• Identify new sales opportunities and initiatives to grow the branch's customer base and revenue
• Maintain a clean, organized, welcoming store; uphold service standards; evaluate and improve customer service.
• Oversee on-time, accurate deliveries; resolve logistics issues; ensure complete documentation; track performance and take corrective action Keep the branch clean and organized; oversee daily reporting/documentation; ensure compliance with admin and operational procedures.
• Lead performance management and development; promote teamwork, accountability, and a high-performance culture

Requirements

Education Qualification & Experience:

• Diploma or bachelor's degree in business management, Retail Management, Marketing, Supply Chain, or a related field.
• Additional short courses in Retail Operations, Inventory Management, Customer Service Excellence, or Leadership.
• 3-5 years of progressive experience in retail operations, with at least 2 years in a supervisory or managerial role

Required Skills & Expertise

• Proven track record of meeting or exceeding sales/revenue targets.
• Hands-on experience in stock control, inventory accuracy, and shrinkage reduction.
• Experience managing customer service standards, handling escalated complaints, and driving customer retention.

• Drive branch performance to meet or exceed monthly and annual revenue targets.
• Identify new sales opportunities and initiatives to grow the branch's customer base and revenue
• Maintain a clean, organized, welcoming store; uphold service standards; evaluate and improve customer service.
• Oversee on-time, accurate deliveries; resolve logistics issues; ensure complete documentation; track performance and take corrective action Keep the branch clean and organized; oversee daily reporting/documentation; ensure compliance with admin and operational procedures.
• Lead performance management and development; promote teamwork, accountability, and a high-performance culture

• Proven track record of meeting or exceeding sales/revenue targets.
• Hands-on experience in stock control, inventory accuracy, and shrinkage reduction.
• Experience managing customer service standards, handling escalated complaints, and driving customer retention.

• Diploma or bachelor's degree in business management, Retail Management, Marketing, Supply Chain, or a related field.
• Additional short courses in Retail Operations, Inventory Management, Customer Service Excellence, or Leadership.
• 3-5 years of progressive experience in retail operations, with at least 2 years in a supervisory or managerial role