Branch Manager
2026-07-12T18:31:20+00:00
Nana Swahili Restaurant
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https://www.instagram.com/nana_swahili_restaurant/
FULL_TIME
Kilimani Branch
Nairobi
00100
Kenya
Hospitality, and Tourism
Management, Restaurant & Hospitality, Customer Service
2026-07-24T17:00:00+00:00
8
About the Role
We are looking for an experienced and results-driven Branch Manager to oversee the day-to-day operations of our restaurant. The successful candidate will provide strong leadership, ensure operational excellence, and create an outstanding customer experience while developing and motivating a high-performing team.
Key Responsibilities
- Manage the daily operations of the branch to ensure efficient service delivery.
- Lead, coach, and motivate team members to achieve performance goals.
- Ensure exceptional customer service and promptly resolve customer concerns.
- Monitor sales, costs, inventory, and branch profitability.
- Implement and maintain company policies, operational procedures, and quality standards.
- Recruit, train, schedule, and evaluate staff performance.
- Ensure compliance with health, safety, and food hygiene regulations.
Qualifications and Requirements
- Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field is an advantage.
- Proven experience in restaurant, café, or Quick Service Restaurant (QSR) management.
- Strong leadership, organizational, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent problem-solving and decision-making abilities.
- Proficiency in basic computer applications and reporting.
What We're Looking For
- A customer-focused leader with a positive attitude.
- Strong team-building and people management skills.
- Passion for hospitality, operational excellence, and continuous improvement.
# Job Title: Branch Manager
## About the Role
We are looking for an experienced and results-driven Branch Manager to oversee the day-to-day operations of our restaurant. The successful candidate will provide strong leadership, ensure operational excellence, and create an outstanding customer experience while developing and motivating a high-performing team.
## Key Responsibilities
* Manage the daily operations of the branch to ensure efficient service delivery.
* Lead, coach, and motivate team members to achieve performance goals.
* Ensure exceptional customer service and promptly resolve customer concerns.
* Monitor sales, costs, inventory, and branch profitability.
* Implement and maintain company policies, operational procedures, and quality standards.
* Recruit, train, schedule, and evaluate staff performance.
* Ensure compliance with health, safety, and food hygiene regulations.
## Qualifications and Requirements
* Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field is an advantage.
* Proven experience in restaurant, café, or Quick Service Restaurant (QSR) management.
* Strong leadership, organizational, and communication skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Excellent problem-solving and decision-making abilities.
* Proficiency in basic computer applications and reporting.
## What We're Looking For
* A customer-focused leader with a positive attitude.
* Strong team-building and people management skills.
* Passion for hospitality, operational excellence, and continuous improvement.
JOB-6a53dd78ba48a
Vacancy title:
Branch Manager
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Restaurant & Hospitality, Customer Service]
Jobs at:
Nana Swahili Restaurant
Deadline of this Job:
Friday, July 24 2026
Duty Station:
Kilimani Branch | Nairobi
Summary
Date Posted: Sunday, July 12 2026, Base Salary: Not Disclosed
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JOB DETAILS:
About the Role
We are looking for an experienced and results-driven Branch Manager to oversee the day-to-day operations of our restaurant. The successful candidate will provide strong leadership, ensure operational excellence, and create an outstanding customer experience while developing and motivating a high-performing team.
Key Responsibilities
- Manage the daily operations of the branch to ensure efficient service delivery.
- Lead, coach, and motivate team members to achieve performance goals.
- Ensure exceptional customer service and promptly resolve customer concerns.
- Monitor sales, costs, inventory, and branch profitability.
- Implement and maintain company policies, operational procedures, and quality standards.
- Recruit, train, schedule, and evaluate staff performance.
- Ensure compliance with health, safety, and food hygiene regulations.
Qualifications and Requirements
- Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field is an advantage.
- Proven experience in restaurant, café, or Quick Service Restaurant (QSR) management.
- Strong leadership, organizational, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent problem-solving and decision-making abilities.
- Proficiency in basic computer applications and reporting.
What We're Looking For
- A customer-focused leader with a positive attitude.
- Strong team-building and people management skills.
- Passion for hospitality, operational excellence, and continuous improvement.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
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