CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

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Branch Manager(Financial Services)- Nairobi

Job Type

Full Time

Qualification

BA/BSc/HND , MBA/MSc/MA

Experience

10 years

Location

Nairobi

Job Field

Finance / Accounting / Audit

Key Responsibilities

Business Growth & Financial Management

• Develop and implement branch growth plans (deposits & lending).
• Achieve revenue, profitability, and collection targets.
• Maximize income streams and prevent revenue leakage.
• Prepare, monitor, and manage branch budgets and costs.

Operations & Compliance

• Oversee daily branch operations including opening, closing, and security.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Authorize transactions, vouchers, and accounts within approval limits.
• Maintain safe custody of vaults, cash, loan documents, and records.
• Submit accurate statutory and internal reports.

Customer Experience

• Ensure high-quality customer service across all branch departments.
• Build and maintain strong client relationships.
• Resolve customer escalations and ensure service excellence.

People Leadership

• Lead, supervise, coach, and develop branch staff.
• Promote a culture of integrity, accountability, and teamwork.

Risk & Asset Protection

• Safeguard branch assets and implement internal controls.
• Act as joint custodian of vaults and cash.
• Ensure compliance with audit, risk, and governance standards.

Requirements

Academic Qualifications

• Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management)
• Master’s Degree is an added advantage.

Experience

• Minimum 10+ years in banking and business management.
• Leadership or management training is an advantage.
• Proven track record in branch performance, revenue growth, and staff management.

• Develop and implement branch growth plans (deposits & lending).
• Achieve revenue, profitability, and collection targets.
• Maximize income streams and prevent revenue leakage.
• Prepare, monitor, and manage branch budgets and costs.
• Oversee daily branch operations including opening, closing, and security.
• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Authorize transactions, vouchers, and accounts within approval limits.
• Maintain safe custody of vaults, cash, loan documents, and records.
• Submit accurate statutory and internal reports.
• Ensure high-quality customer service across all branch departments.
• Build and maintain strong client relationships.
• Resolve customer escalations and ensure service excellence.
• Lead, supervise, coach, and develop branch staff.
• Promote a culture of integrity, accountability, and teamwork.
• Safeguard branch assets and implement internal controls.
• Act as joint custodian of vaults and cash.
• Ensure compliance with audit, risk, and governance standards.

• Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management)
• Master’s Degree is an added advantage.
• Minimum 10+ years in banking and business management.
• Leadership or management training is an advantage.
• Proven track record in branch performance, revenue growth, and staff management.