Brand Support Specialist

Roles and Responsibilities

Support the implementation of brand strategies for company products in line with company objectives.

Develop and maintain strong knowledge of company products, specifications, applications, features, benefits, and competitive advantages.

Work closely with the sales team to support product presentations, quotations, tenders, customer proposals, and product demonstrations.

Provide first-line technical guidance on product selection, installation, application, compatibility, and troubleshooting.

Respond to customer enquiries regarding product availability, specifications, applications, warranties, and technical requirements.

Qualifications and Experience

Bachelor's degree in Electrical/Electronic Engineering, Electrical Technology, Marketing, Business, or a related field.

Minimum 3-5 years’ experience in FMCG door-door in a manufacturing sector.

Commercial awareness and ability to work closely with sales teams

Willingness to travel for customer visits, training, exhibitions, and product demonstrations

Critical Competencies

Strong analytical, critical thinking and problem-solving skills.

Strong team player with excellent organisational, negotiation, interpersonal and presentation skills.

Ability to prioritise work, manage multiple deadlines and perform effectively in a fast-paced environment with minimal supervision.

Self-driven with high levels of professionalism, discipline, integrity and attention to detail.

• Support the implementation of brand strategies for company products in line with company objectives.
• Develop and maintain strong knowledge of company products, specifications, applications, features, benefits, and competitive advantages.
• Work closely with the sales team to support product presentations, quotations, tenders, customer proposals, and product demonstrations.
• Provide first-line technical guidance on product selection, installation, application, compatibility, and troubleshooting.
• Respond to customer enquiries regarding product availability, specifications, applications, warranties, and technical requirements.

• Analytical skills
• Critical thinking
• Problem-solving skills
• Team player
• Organisational skills
• Negotiation skills
• Interpersonal skills
• Presentation skills
• Ability to prioritise work
• Ability to manage multiple deadlines
• Ability to perform effectively in a fast-paced environment
• Minimal supervision
• Self-driven
• Professionalism
• Discipline
• Integrity
• Attention to detail

• Bachelor's degree in Electrical/Electronic Engineering, Electrical Technology, Marketing, Business, or a related field.
• Minimum 3-5 years’ experience in FMCG door-door in a manufacturing sector.
• Commercial awareness
• Ability to work closely with sales teams
• Willingness to travel for customer visits, training, exhibitions, and product demonstrations