Background

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...

Job Summary

To drive new business sales targets through all channels. The role works with Administrators, Brokers and Independent/tied Agencies as well as direct clients, through relationship building and timely support.

Key Responsibilities

• To understand and fulfil clients’ needs through products understanding and making recommendations to the sales team on business acquisition opportunities.
• To ensure a culture of effective and efficient service delivery to customers within Group Life team to ensure customer retention and satisfaction.
• To provide technical support to Group Life & Pension Schemes distribution channels to enhance business acquisitions to meet organizational growth objectives.
• To support the agents and intermediaries in preparing tender documents in alignment with tender requirements.
• To ensure smooth onboarding of new business (documentations).
• To implement the credit control policy within Group Life Schemes to ensure revenue collection.
• To effectively improve the risk exposure to deliver greater shareholder value within set limits.
• To maintain and promote effective internal and external stakeholder relationships.
• To provide relevant and accurate management information to all relevant stakeholders in order to support business growth objectives.
• To concentrate on all lines of business: Brokers, Agents, Direct, and Affinity by providing quotes.
• To gather market intelligence, issue quotes and make sure they are competitive and follow up prospects for closure.
• To do member education and training of our products to intermediaries, prospects and existing clients.
• To organise for a reward programme and bonding sessions.
• To enhance cross-selling across GLA clients and achieve organic growth in the existing GLA portfolio.
• Analysing and updating contracts related to group risk schemes among them; review of treaties, recommend for amendments/endorsements and review of treaty effect on the business.

Qualifications

• Bachelor’s degree (insurance option preferred), Actuarial Science or Business related.
• Professional qualification in Insurance (ACII or AIIK).

Experience

• At least 2 years’ experience in the life insurance or similar experience in a reputable organization.

Competencies

• In-depth understanding of insurance operations and concepts.
• Knowledge of insurance regulatory requirements.
• Understanding of business acquisition processes.
• Knowledge of underwriting and claims procedures.
• Customer service skills.
• Adhering to principles and values.
• Delivering results and meeting customer expectations.

• To understand and fulfil clients’ needs through products understanding and making recommendations to the sales team on business acquisition opportunities.
• To ensure a culture of effective and efficient service delivery to customers within Group Life team to ensure customer retention and satisfaction.
• To provide technical support to Group Life & Pension Schemes distribution channels to enhance business acquisitions to meet organizational growth objectives.
• To support the agents and intermediaries in preparing tender documents in alignment with tender requirements.
• To ensure smooth onboarding of new business (documentations).
• To implement the credit control policy within Group Life Schemes to ensure revenue collection.
• To effectively improve the risk exposure to deliver greater shareholder value within set limits.
• To maintain and promote effective internal and external stakeholder relationships.
• To provide relevant and accurate management information to all relevant stakeholders in order to support business growth objectives.
• To concentrate on all lines of business: Brokers, Agents, Direct, and Affinity by providing quotes.
• To gather market intelligence, issue quotes and make sure they are competitive and follow up prospects for closure.
• To do member education and training of our products to intermediaries, prospects and existing clients.
• To organise for a reward programme and bonding sessions.
• To enhance cross-selling across GLA clients and achieve organic growth in the existing GLA portfolio.
• Analysing and updating contracts related to group risk schemes among them; review of treaties, recommend for amendments/endorsements and review of treaty effect on the business.

• In-depth understanding of insurance operations and concepts.
• Knowledge of insurance regulatory requirements.
• Understanding of business acquisition processes.
• Knowledge of underwriting and claims procedures.
• Customer service skills.
• Adhering to principles and values.
• Delivering results and meeting customer expectations.

• Bachelor’s degree (insurance option preferred), Actuarial Science or Business related.
• Professional qualification in Insurance (ACII or AIIK).