Business Development & Customer Success Executive (Schools Market)
2026-03-03T13:27:53+00:00
ElimuTab
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_8474/logo/zzzzzzzz.png
https://elimutab.co.ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Manufacturing
Sales & Retail, Advertising & Marketing, Business Operations, Education, Customer Service
2026-03-16T17:00:00+00:00
8
Key Responsibilities
School Business Development: Identify, prospect, and secure new school clients through structured outreach and outbound calls, managing the full sales cycle from lead generation to deal closure.
School Onboarding & Training: Conduct onboarding and training sessions for school administrators and staff to ensure effective adoption and usage of products and services.
School Relationship Management & Retention: Maintain strong relationships with partner schools, monitor their performance, address concerns, and provide solutions to ensure satisfaction, retention, and account growth.
School Performance Monitoring & Support (Customer Success): Track school usage, engagement, and performance metrics, proactively following up to resolve issues, improve outcomes, and ensure schools meet expected targets.
Upselling & Account Growth: Identify opportunities to expand services or products within partner schools, driving renewals, repeat business, and upselling while balancing new school acquisition responsibilities.
Reporting & Follow-Up: Maintain accurate records of school interactions, account performance, sales activity, and training outcomes, and provide timely reports to leadership.
Mandatory Requirements (All Must Be Met)
- Degree or Diploma in Sales, Marketing, Business Administration, or related field
- Minimum 2–3 years proven experience in business development, sales, or customer success
- Experience in outbound sales calls, client onboarding, and training
- Proven track record of meeting sales or account management targets
- Strong communication, presentation, and negotiation skills
- Ability to manage school accounts, follow up on performance, and maintain accurate reports
- Professional approach, discipline, and ability to work under targets and deadlines
- Identify, prospect, and secure new school clients through structured outreach and outbound calls, managing the full sales cycle from lead generation to deal closure.
- Conduct onboarding and training sessions for school administrators and staff to ensure effective adoption and usage of products and services.
- Maintain strong relationships with partner schools, monitor their performance, address concerns, and provide solutions to ensure satisfaction, retention, and account growth.
- Track school usage, engagement, and performance metrics, proactively following up to resolve issues, improve outcomes, and ensure schools meet expected targets.
- Identify opportunities to expand services or products within partner schools, driving renewals, repeat business, and upselling while balancing new school acquisition responsibilities.
- Maintain accurate records of school interactions, account performance, sales activity, and training outcomes, and provide timely reports to leadership.
- Strong communication, presentation, and negotiation skills
- Ability to manage school accounts, follow up on performance, and maintain accurate reports
- Professional approach, discipline, and ability to work under targets and deadlines
- Degree or Diploma in Sales, Marketing, Business Administration, or related field
- Minimum 2–3 years proven experience in business development, sales, or customer success
- Experience in outbound sales calls, client onboarding, and training
- Proven track record of meeting sales or account management targets
JOB-69a6e1d92c1bd
Vacancy title:
Business Development & Customer Success Executive (Schools Market)
[Type: FULL_TIME, Industry: Manufacturing, Category: Sales & Retail, Advertising & Marketing, Business Operations, Education, Customer Service]
Jobs at:
ElimuTab
Deadline of this Job:
Monday, March 16 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Tuesday, March 3 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Key Responsibilities
School Business Development: Identify, prospect, and secure new school clients through structured outreach and outbound calls, managing the full sales cycle from lead generation to deal closure.
School Onboarding & Training: Conduct onboarding and training sessions for school administrators and staff to ensure effective adoption and usage of products and services.
School Relationship Management & Retention: Maintain strong relationships with partner schools, monitor their performance, address concerns, and provide solutions to ensure satisfaction, retention, and account growth.
School Performance Monitoring & Support (Customer Success): Track school usage, engagement, and performance metrics, proactively following up to resolve issues, improve outcomes, and ensure schools meet expected targets.
Upselling & Account Growth: Identify opportunities to expand services or products within partner schools, driving renewals, repeat business, and upselling while balancing new school acquisition responsibilities.
Reporting & Follow-Up: Maintain accurate records of school interactions, account performance, sales activity, and training outcomes, and provide timely reports to leadership.
Mandatory Requirements (All Must Be Met)
- Degree or Diploma in Sales, Marketing, Business Administration, or related field
- Minimum 2–3 years proven experience in business development, sales, or customer success
- Experience in outbound sales calls, client onboarding, and training
- Proven track record of meeting sales or account management targets
- Strong communication, presentation, and negotiation skills
- Ability to manage school accounts, follow up on performance, and maintain accurate reports
- Professional approach, discipline, and ability to work under targets and deadlines
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
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